Trading accounts appear in the E (Error) or A (Archived) status in the B2CORE Back Office
Troubleshooting accounts in the E (Error) or A (Archived) status in B2CORE and resolve connection or platform sync issues
Problem
A client's trading account in the B2CORE Back Office appears in the status E (Error) or A (Archived).
Possible reasons
The account has been archived in B2CORE.
The account was archived or deleted on the trading platform but remains visible in B2CORE.
A connection issue is preventing proper synchronization of account status.
Solution
To troubleshoot these statuses:
Check the trading platform connection settings
If an account appears in the A (Archived) status but is expected to be active, check the trading platform connection. For details, refer to Step 1 in Clients can't create trading accounts via the B2CORE UI.
Hide an account in the B2CORE UI if can't be unarchived or restored
If an account can't be unarchived or restored on the trading platform, remove the Visible
permission for the account in the B2CORE Back Office. This ensures the account won't be displayed to the client in the B2CORE UI. To do this:
Navigate to Clients > Accounts.
Find the account in the list and click the Edit button to open its details.
In the Rights list, remove the
Visible
permission.Click Save to apply the changes.

Visible
from the Rights fieldLast updated
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