How to switch from SupportPal to Zendesk

Learn how to switch from SupportPal to Zendesk by setting the SupportPal connection to "Read-only" in the Back Office to stop new ticket submissions while keeping access to ticket history

When switching from SupportPal to Zendesk, you aim for clients to submit new tickets only through Zendesk but still be able to view their SupportPal ticket history.

To prevent clients from submitting new tickets via SupportPal while allowing them to view their existing tickets:

1

Navigate to System > External connections.

2

Locate the connection with SupportPal in the Provider column and click Edit.

3

On the Edit connection page, set the Read-only option to Yes.

4

Click Save to apply the changes.