# Ticket feedback On this page, you can view feedback left by clients after tickets that they reported to HelpDesk in the B2CORE UI are marked as resolved. The following information is provided about each ticket for which feedback is submitted: **Id** The identifier of a ticket that was reported by a client to HelpDesk. Click a ticket identifier to view ticket details in SupportPal or Zendesk. *** **Email** The client email address. *** **Comment** The feedback text. *** **Date** The data and time when feedback was submitted. *** **Status** The client satisfaction rating. Possible values: * Extra Positive * Positive * Neutral * Negative * Extra Negative *** **Subject** The subject of a ticket. {% hint style="info" %} If a ticket is reopened and then resolved again, a client can submit updated feedback that is added as a new record to the **Ticket feedback** page. {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.b2core.b2broker.com/back-office-guide/ticket-feedback.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.