Ticket feedback

Learn about the options for viewing client feedback on resolved HelpDesk tickets in B2CORE, including ticket details, client comments, satisfaction ratings, and updates for reopened tickets

On this page, you can view feedback left by clients after tickets that they reported to HelpDesk in the B2CORE UI are marked as resolved.

The following information is provided about each ticket for which feedback is submitted:

Id

The identifier of a ticket that was reported by a client to HelpDesk.

Click a ticket identifier to view ticket details in SupportPal or Zendesk.

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Email

The client email address.

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Comment

The feedback text.

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Date

The data and time when feedback was submitted.

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Status

The client satisfaction rating. Possible values:

• Extra Positive

• Positive

• Neutral

• Negative

• Extra Negative

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Subject

The subject of a ticket.

If a ticket is reopened and then resolved again, a client can submit updated feedback that is added as a new record to the Ticket feedback page.