Other systems
Explore B2CORE-integrated systems for enhanced functionality, featuring customer support platforms and data analytics tools
Customer support platforms
The following are platforms integrated with B2CORE, offering solutions for managing client tickets and enhancing support interactions:
The solution for providing help desk services, allowing you to manage tickets reported by your clients.
When using SupportPal, clients can submit and manage their tickets within the B2CORE UI.
The customer support platform offering a ticketing system, live chat support, and AI-powered capabilities for enhanced customer interactions.
For submitting and managing tickets, clients are redirected from the B2CORE UI to the Zendesk interface.
When transitioning from the use of SupportPal to Zendesk, you must configure the external connection to Zendesk, and then complete the switch to ensure that your clients can submit new tickets only through Zendesk while still being able to view their SupportPal ticket history.
Data analytics tools
Use RudderStack to enable seamless collection and routing of client action data for insights and marketing evaluation.
The platform that enables seamless collection, management, and routing of client action data. This integration collects data on client behavior across the B2CORE UI and mobile apps to support analysis and guide business growth initiatives. The collected data can then be sent to one of the data analysis tools like Amplitude, Google Analytics, or others.
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