Other systems
The following is a list of systems and tools providing additional data management functionality:
The solution for providing help desk services, allowing you to manage tickets reported by your clients.
When using SupportPal, clients can submit and manage their tickets within the B2CORE UI.
The customer support platform offering a ticketing system, live chat support, and AI-powered capabilities for enhanced customer interactions.
For submitting and managing tickets, clients are redirected from the B2CORE UI to the Zendesk interface.
When transitioning from the use of SupportPal to Zendesk, you must configure the external connection to Zendesk, and then complete the switch to ensure that your clients can submit new tickets only through Zendesk while still being able to view their SupportPal ticket history.
The platform that enables seamless collection, management, and routing of client action data. This integration collects data on new client registrations and helps evaluate marketing companies aimed at client acquisition. The collected data can then be sent to one of the data analysis tools like Amplitude, Google Analytics, or others.
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