# How to identify who resolved client requests

To find the Back Office user who approved or rejected a specific client request:

{% stepper %}
{% step %}
Navigate to **Clients** > **Requests**.
{% endstep %}

{% step %}
Locate the needed request.

{% hint style="info" %}
By default, the list is filtered by the `Pending` status. Clear the **Status** filter to view all requests.

To narrow your search, apply other filters such as **Client name**, **Client email**, **Country**, the request's **Type**, **Status** (`Approved` or `Rejected`), or a date range.
{% endhint %}
{% endstep %}

{% step %}
Check the **Processed by** column to see the email address of the Back Office user who resolved the request. This same **Processed by** information is also displayed in the upper-right corner of the request details page.
{% endstep %}
{% endstepper %}