Payouts
On this page, you can view a list of all payouts made on client accounts.
To view payouts made on accounts of a particular client, go to the Transactions tab on the client details page.
General information
The following information is provided about each payout transaction:
Withdrawal number
The sequence number of a payout transaction in the system.
Client ID
The identifier of a client in the system.
Client
The client’s name.
The client’s email address.
Tags
The tags assigned to a client that are used to sort a list of payout transactions displayed to Back Office administrators.
Country
The client’s country (if specified by a client during registration or KYC verification process).
Company Short
The short name of a client’s company.
Company Full
The full name of a client’s company.
Account
The number of an account from which funds are withdrawn.
Method
The method used to withdraw funds.
Name
The name of a payout method in the system.
Groups of method
The group to which a payout method belongs.
Amount
The payout amount.
Currency
The currency in which a payout amount is specified.
Vendor Commission
The commission charged by a broker.
Provider Commission
The commission charged by a payment system.
Commission currency
The currency in which commissions are charged.
Final amount
The payout amount (less commissions), in the payout currency.
Final currency
The payout currency (in which a payout amount is debited from a client account).
Rate
The exchange rate applied to convert a payout amount to the final currency.
Rate currency
The final currency to which a deposit amount is converted.
Rate (USD)
The exchange rate applied to convert a payout amount to USD.
Final amount (USD)
The payout amount (less commissions), in USD.
Status
The current transaction status.
Created
The date and time when a payout was made.
Processed
The date and time when a payout was processed.
Account type
The type of a product to which an account belongs.
Internal client type
For internal use only. The internal client profile category.
Invoice
The unique identifier of a transaction in the payment system.
Transaction
The unique address of a transaction in a blockchain.
Blockchain fee
The blockchain commission.
Wallet
The public address of a wallet.
Destination Tag
Applicable only to XRP, XLM, BNB, and XEM.
Dealing approved
For internal use only. The result of a check made by the Finance Department.
Compliance approved
For internal use only. The result of a check made by the Legal Department.
Internal comment
For internal use only. An optional note about a transaction.
At the bottom of the page, the following information is displayed:
Total amount (All Pages)
The total amount withdrawn by all clients from their accounts, in the selected currency. This value is only displayed when the Currency column is filtered by a specific currency, reflecting the total withdrawn amount in that currency.
To view transaction details, click the Edit button or the number displayed in the Withdrawal number column.
Details
The following additional information is provided about each payout transaction:
ID
The sequence number of a payout transaction in the system (the same as the one displayed in the Withdrawal number column).
Status
The current transaction status.
Invoice
The unique identifier of a payment operation in the payment system.
Date
The date when a payout was made.
Invoice date
The date when an invoice was created.
Result date
The date when a payout was debited.
Method
The method used to withdraw funds.
Amount
The payout amount.
Currency
The currency in which a payout amount is specified.
Vendor Commission
The commission charged by a broker.
Provider Commission
The commission charged by a payment system.
Final amount
The payout amount (less commissions), in the payout currency.
Internal comment
An optional note about a payout. Enter a note or edit the existing one, and then click Save to apply the changes.
Dealing approved
For internal use only. The result of a check made by the Finance Department.
Compliance approved
For internal use only. The result of a check made by the Legal Department.
Request ID
The identifier of a client request to withdraw funds.
Resolution
The request status.
Reason
The reason why a request was rejected.
Account
The number of an account from which funds are withdrawn.
Account balance
The current balance on an account.
Account type
The type of a product to which an account belongs.
Client
The client’s name.
The client’s email address.
Transaction monitoring
To submit a transaction monitoring request, click the Check transaction button. This button is unavailable if the transaction has already been checked. Repeated requests to check the same transaction will be ignored. After sending a request, it can be assigned one of the following statuses:
Request sent — a request was sent and processed. View the result on the Transaction monitoring page.
Request in process — a request was sent and is being processed.
See also
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