Transaction statuses

Learn about the different statuses that can be assigned to transactions in B2CORE to track progress and identify required actions

The following statuses can be assigned to transactions such as deposits, withdrawals, transfers, internal transfers, and exchanges:

• New — a transaction was created but hasn’t yet been processed.

• Pending — indicates either that a transaction request awaits approval from the admin or that some technical issues occurred.

• Hold (applicable for withdrawals only) — a requested withdrawal amount is being put on hold on a client account.

• Hold failed (applicable for withdrawals only) — an error occurred when putting on hold a requested withdrawal amount.

• Refund (applicable for withdrawals only) — after putting on hold a requested withdrawal amount, a transaction wasn’t further processed and the amount was successfully refunded to a client.

• Refund failed (applicable for withdrawals only) — a requested withdrawal amount put on hold on a client account failed to be refunded due to technical issues.

• In progress — a transaction is being processed.

• Done — a transaction was successfully completed.

• Partial — transaction processing wasn’t finished due to technical issues. Such transactions need to be addressed on the Finance > Transactions page (for details, refer to How to process transactions with the Partial status).

• Assistance — indicates that the transaction status couldn't be determined automatically and the transaction requires manual action. This status may apply only to deposits and withdrawals initiated through methods connected via PSS. The admin must decide whether to continue syncing the status with the external payment system used to process the transaction or mark it as failed (for details, refer to How to process transactions with the Assistance status).

• Failed — a transaction failed due to incorrect parameters.

• Rejected — a transaction request was rejected by the admin.

• Canceled — a transaction was canceled by a client.