Requests

In this subsection, you can define reject reasons for client requests.

Resolutions

If you reject a client’s request, select a resolution, which is a reason for the rejection. On this page, you can view a list of available resolutions.

ID

The resolution identifier.

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Caption

The resolution description.

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Enabled

The resolution status.

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Type

The resolution type.

See also

How to create a request resolution

Resolution types

Resolution types are used to categorize and group different resolutions. On this page, you can view a list of available resolution types.

ID

The resolution type identifier.

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Caption

The resolution type description.

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Enabled

The resolution type status.

See also

How to create a request resolution type