Slack

Manage Slack templates for sending event notifications to Back Office users. Customize messages for events like user mentions in the Events log, payout requests, and test completions

Templates

On this page, you can manage templates used to send event notifications to Back Office users via Slack.

For Slack, templates are supported for the following three types of events:

• EventLogUserTagged

• PayoutRequestInitialized

• TestPassing

General information

The following information is provided about each template:

Name

The template name.

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Caption

The template description.

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Enabled

If Yes, a template is enabled and can be used for event notifications; otherwise, No.

To view the template details, click the Edit button.

Details

In the Template field, you can view or slightly edit the template text.

Supported Slack templates

Use the Slack templates provided below for notifications about supported event types. These templates contain keys that are replaced with relevant values when the event occurs and the notification is sent to recipients.

EventLogUserTagged

The template to notify Back Office users that they were mentioned in comments added to the Events log.

{email} mentioned {noticed} in his comment. {route} {comment}

PayoutRequestInitialized

The template for notifications about withdrawal requests created by clients:

Project: {frontUrl}|{companyName}
Type: Payout
Payout number: {urlMetaDetails}|{metaId}
Client Email: mailto:{clientEmail}|{clientEmail}
Task: check and approve the {urlRequestDetails}|withdrawal

TestPassing

The template for notifications about accreditation tests completed by clients.

Project: {frontUrl}|{companyName}
Test: testName
Request number: {urlRequestDetails}|{applicationId}
Client Email: mailto:{clientEmail}|{clientEmail}