Clients not receiving emails sent from B2CORE
Troubleshooting email delivery issues in B2CORE when clients don’t receive notifications due to SMTP, templates, or provider problems
Problem
A client doesn't receive various emails from B2CORE, such as account creation confirmations, deposit notifications, or other system messages.
Possible reasons
This issue may occur due to one or more of the following:
Emails being marked as spam or junk by the client’s email provider.
Incorrect or misconfigured SMTP settings in the B2CORE Back Office.
Emails stuck in the queue.
Missing or misconfigured email templates.
Issues with the email service provider, such as exceeded credits, service delays, or downtime.
Solution
To address email delivery issues:
Verify SMTP settings in the B2CORE Back Office
If multiple clients experience delivery issues, verify your SMTP configuration settings:
Navigate to Mailing > System > Providers.
Click the Edit button for the relevant SMTP configuration to open its details.
Click the Test connection button to validate the SMTP settings.
A checkmark on the Test connection button means the settings are properly configured.
A red Test connection button indicates errors in the settings, which will be listed.
Correct the settings and test again until the SMTP configuration is successful.
Ensure that the configuration is enabled.
For details, refer to How to configure SMTP.
Check email templates in the B2CORE Back Office
Navigate to System > Templates > Email > Templates.
Ensure that the template for the relevant notification exists and is properly configured (for details, refer to How to configure email templates).
Ensure that the email template is enabled.
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