How to process transactions with the Assistance status
Learn how to process transactions with the Assistance status by reviewing automatic PaymentSystem Deposit and Withdrawal Assistance requests
For each deposit and withdrawal with the Assistance status, a respective request is automatically created in Clients > Requests. Assistance indicates that the transaction status couldn't be determined automatically, and the admin must decide whether to continue syncing the transaction status with the external payment system or mark the transaction as failed.
The Assistance status may apply only to deposits and withdrawals initiated through methods connected via PSS.
How to process PaymentSystem Deposit Assistance requests
To process a PaymentSystem Deposit Assistance request:
Navigate to Clients > Requests.
Find the request related to the deposit transaction with the Assistance status.
To filter the list, select PaymentSystem Deposit Assistance in the Type column and Pending in the Status column.
Click the Edit button to open the request details.
Based on the information provided in the request, take an appropriate action to update the transaction status.
Before updating the transaction status, ensure to check the external payment system for the relevant transaction details to make a correct decision.
The following transition options may be available, depending on the transaction’s current state:
Structure of the PaymentSystem Deposit Assistance request
The following information is included in the request:
Deposit information
The main information about the transaction:
Identifier
The transaction identifier in the B2CORE Payment Systems Service (PSS). You can click it to navigate to the deposit details in Finance > Deposits.
Payment provider identifier
The transaction identifier from the external payment system, which may have two statuses:
Verified— a transaction with this identifier exists in the payment system.Unverified— a transaction with this identifier can't be found in the payment system.
Status
The status of the transaction in the B2CORE PSS:
Created — a transaction was created.
In Progress — a transaction is being processed.
Success — a transaction was completed successfully. This is a final status.
Failed — a transaction failed to complete. This is a final status.
Unexpected — a transaction is in an unknown state. This status must be handled by the admin as part of the assistance process.
Unprocessable — a transaction is in a state that requires manual actions, as no further actions can be taken automatically. This status must be handled by the admin as part of the assistance process.
Initial amount
The amount with which the transaction was initiated.
Initial currency
The currency in which the transaction was initiated.
Creation date
The date and time when the transaction was created.
Last updating date
The date and time when the transaction was last updated.
External details
Additional information about the transaction, including useful data from the payment system. The set of information depends on the specific payment system. During transaction processing, there are no details in this section.
Timeline
Information about the transaction’s statuses within the B2CORE PSS. The data is presented in chronological order and includes useful details for each status.
Polling job
After a transaction is created within the B2CORE PSS, the service initiates periodic requests to the external payment system to check the current status of the transaction. This periodic status check is referred to as the Polling job process. Each polling job attempt includes information about the request date, status, and additional details about any errors, if applicable.
After the deposit transaction is successfully completed, the information in all sections of the request is updated accordingly.
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