# How to approve or reject client requests

Some actions taken by your clients in the B2CORE UI require a resolution (approval or rejection).

To view pending requests quickly, click the **bell** icon in the top bar and navigate to the request details by clicking the desired request. Alternatively, you can view a list pending requests on the **Clients** > **Requests** page.

To resolve a client request:

{% stepper %}
{% step %}
Navigate to **Clients** > **Requests**.
{% endstep %}

{% step %}
Select the request.

You can filter the requests list by client email, request type, or other criteria to quickly find the needed request.
{% endstep %}

{% step %}
Click the **Edit** button to view the request details. Note that for some providers it is also possible to edit the deposit or payout amount directly in the request.
{% endstep %}

{% step %}
**Add comment** if required. This comment will be displayed only in the Back Office. Your client won't be notified about this.
{% endstep %}

{% step %}
Use the **Options** button to set the color of the request in the list.
{% endstep %}

{% step %}
Click **Audit** to check the transaction. The system will summarize all incoming transactions on the account and show a notification if there is a significant discrepancy in the balance.

{% hint style="info" %}
This step requires the `Update requests` permission.
{% endhint %}
{% endstep %}

{% step %}
Click **Approve** or **Reject** to resolve the request.
{% endstep %}
{% endstepper %}

If **rejected**:

{% stepper %}
{% step %}
Select **Resolution type** and **Resolution**. The type and resolution must be previously created in the system (for details, refer to [How to create a request resolution type](/how-to-articles/manage-system-settings/how-to-create-a-request-resolution-type.md) and [How to create a request resolution](/how-to-articles/manage-system-settings/how-to-create-a-request-resolution.md)).
{% endstep %}

{% step %}
**Confirm** the rejection by solving a simple math problem and provide the result in the **Verification code** field.
{% endstep %}

{% step %}
Click **OK** to save the changes.
{% endstep %}
{% endstepper %}

After that, an email notification about the request resolution will be sent to the client.


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