How to reset or change your profile password

Learn how to reset or change your profile password

Reset a forgotten password

If you’ve forgotten your profile password, you can reset it on the Sign In page of the B2CORE UI or app by clicking the Forgot your password? link. Enter your email address, receive a verification code, and set a new password.

Change your password

It’s recommended that you change your password periodically to keep your profile secure.

To change your profile password:

1

In the B2CORE UI or app, navigate to Profile > Security.

2

In the Password section, you can see the date when your password was last changed.

3

Click Change password.

B2CORE UI

Change password

Mobile app

Change password

4

Enter the verification code sent to your email, or use a 2FA code if two-factor authentication is enabled for your profile.

5

Set a new password for your profile following the password rules.

After setting a new password, you'll be signed out of your profile and will need to sign in again using the new password.