How to process transactions with the Partial status

Learn how to manually process transactions with the Partial status in the Back Office when automatic processing fails

When transactions — such as deposits, transfers, or exchanges between wallets and trading accounts — have the Partial status, it indicates that processing wasn’t completed due to technical issues. These transactions should be processed manually.

To process a transaction with the Partial status:

1

Navigate to Finance > Transactions.

2

On the Transactions page, select Partial in the filter field displayed under the Status column to list all the transactions with that status.

3

Select the transaction that you want to process.

4

Click displayed on the left side of the transaction row. The system will automatically attempt to determine the final status of the transaction.

• If successful, the transaction status is updated accordingly.

• If the final status isn’t found, the following error message is displayed: Operation was not found and two buttons appear:

  • — the Process transaction button

  • — the Set Done status button

Your next step depends on whether the transaction exists on the respective trading platform, such as MT4, MT5, or cTrader. Therefore, navigate to the platform and check whether the funds have been received in the relevant trading account. It's important to verify the fund location before taking any further action.

5

If the transaction is found on the platform, has been processed there, and the funds have reached the destination, click .

This action assigns the Done status to the transaction in B2CORE since it has already been processed on the respective platform, but the status wasn’t received back to B2CORE.

6

If the transaction isn't found on the platform, and the funds haven't reached the destination or been deducted from the source wallet, click , and then confirm the action in the displayed popup.

This will initiate the execution of the transaction again, and upon completion, the transaction will be assigned a final status.