Welcome to Troubleshooting

Troubleshoot common B2CORE issues including sign-in, transactions, trading accounts, Back Office permissions, and UI localization

Sign-in and authentication issues

Clients encounter the 404 Not Fount error after signing in to the B2CORE UIClients experience sign-in issues on the B2CORE mobile appClients not receiving 2FA codes

Email and communication issues

Clients not receiving emails sent from B2CORE

Verification issues

Clients can't submit verification requests in the B2CORE UI

Financial transaction issues

Withdrawals via B2BINPAY fail with the error Return value must be of type int, null returnedExchanges fail with the Exchange Rate error: the rate for this pair cannot be found, please try another pairClients not seeing their transactions in the B2CORE UI

Trading account issues

Clients can't create trading accounts via the B2CORE UITrading accounts appear in the E (Error) or A (Archived) status in the B2CORE Back Office

Back Office user issues

Back office users encounter the 403 Access Denied error when approving or rejecting client requests

UI and localization issues

Newly enabled language not displaying in the B2CORE UITranslation for a key in WEBLATE not reflecting correctly in the B2CORE UI