Back office users encounter the 403 Access Denied error when approving or rejecting client requests
Troubleshooting the 403 Access Denied error when Back Office users resolving client requests
Problem
A Back Office user encounters the 403 Access Denied
error when attempting to approve or reject client requests.
Possible reasons
This issue occurs if the user lacks the required permissions. Permissions from multiple categories must be granted.
Solution
To verify and update the permissions:
In the Back Office, navigate to System > Users > Groups.
Locate the group in which the Back Office is included.
Click the Edit button to open the group details.
In the Right section, ensure the permission in the following categories are enabled:
Clients > Client's request — enable the permissions related to the required request types, such as:
View client's requests with type Deposit
Update client's requests with type Deposit
and other permissions.
Finance — enable the permissions related to the required operations.
System > Requests — enable the following permissions:
View request resolutions
View request resolutions types
Click Save to apply the changes.
All Back Office users included in this group will now have these permissions. With them enabled, users will be able to approve and reject client requests without encountering the 403 Access Denied
error.
The Back Office user must sign out and sign in to the Back Office again for the permissions to take effect.
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