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    • Security
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    • References
      • Client statuses
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      • Event types for triggering event notifications for Back Office users
      • Email template types
      • Product permissions
      • Supported currencies
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      • Block explorer list
  • How-to articles
    • Manage clients
      • How to register a new client
      • How to change a client password
      • How to disable 2FA for a client
      • How to enable internal transfers for a client
      • How to view deposit or withdrawal wallet addresses
      • How to upload files to a client profile
      • How to assign tags to clients
      • How to approve or reject client requests
      • How to create categories for the Event log
      • How to create a jurisdiction
    • Manage finances
      • How to create a deposit
      • How to create a payout
      • How to create a transfer
      • How to exchange funds
      • How to create a report
      • How to update balances
      • How to process transactions with the Partial status
      • How to process transactions with the Assistance status
        • Move to Success
        • Move to In progress
        • Move to Failed
    • Manage savings programs
      • How to create a savings program
        • Configure the Flexible strategy settings
        • Configure the Fixed strategy settings
    • Manage currencies
      • How to add a currency
      • How to configure currency exchange rates
      • How to add an exchange currency pair
      • How to set priorities for exchange rate providers
      • How to enable requests for exchanges in specific currency pairs
      • How to update rates in exchange requests
    • Manage bonuses
      • How to create a bonus preset
      • How to create a temporary bonus program
      • How to automatically credit bonuses to clients upon deposits
      • How to manually credit bonuses to clients
    • Manage products
      • How to create a wallet
      • How to restrict the use of a product
    • Manage platforms
      • How to integrate B2TRADER
      • How to integrate DXtrade
      • How to integrate Match-Trader
      • How to integrate MetaTrader
      • How to integrate TradeLocker
      • How to integrate OneZero and PrimeXM
      • How to enable one-click trading access from the B2CORE UI and mobile app
    • Manage cashback options
      • How to configure cashback programs for MT4 and MT5
    • Manage advertising options
      • How to create a banner
      • How to create an announcement
      • How to configure the default Dashboard
      • How to add Ticker Widget symbols to the Dashboard
      • How to configure a menu in the B2CORE UI
    • Manage mailing options
      • How to send an email
      • How to create an email template
      • How to configure SMTP
      • How to configure SendGrid
      • How to determine why clients fail to receive email notifications
    • Manage verification options
      • How to use the KYC constructor
      • How to use SumSubstance
      • How to use ShuftiPro
      • How to use iDenfy
      • How to create a client accreditation test
    • Manage system settings
      • How to set up the Registration wizard
        • How to add and configure the Registration wizard
        • How to set up fields for the Basic Information step
        • Fields supported in the Basic Information step
        • How to set up fields for the Advanced step
        • Field types and validation rules
        • How to configure the User Registration step
      • How to change the wizard workflow
      • How to block registration for a country
      • How to add or remove a language
      • How to create a request resolution type
      • How to create a request resolution
      • How to set up event notifications
      • How to set up Apple push notification
      • How to add a user group and grant permissions
      • How to add an admin user
      • How to make an admin user see only specific clients
      • How to add a manager
      • How to create a bulk action
      • How to export a CSV file with email addresses
      • How to change Back Office images
      • How to set up 2FA
      • How to import client-related data
      • How to import data related to Back Office user groups
      • How to configure a connection to Zendesk
      • How to switch from SupportPal to Zendesk
      • How to configure a connection to RudderStack
      • How to configure settings for mobile app downloads
    • Manage payment methods
      • How to add non-PSS deposit and withdrawal methods
        • How to integrate B2BINPAY
      • How to add the manual deposit or withdrawal method
      • How to add the Constructor deposit or withdrawal method
      • How to add deposit and withdrawal methods through PSS
        • How to integrate BridgerPay
        • How to integrate ChipPay
        • How to integrate Jetapay
        • How to integrate PayPal
        • How to integrate Paytiko
        • How to integrate Praxis
        • How to integrate TopChange Pay
      • How to configure commissions for deposit and withdrawal methods
      • How to restrict the use of deposit and withdrawal methods
    • Manage communication platforms
      • How to configure Twilio
      • How to set up a Slack bot
      • How to set up a Telegram bot
      • How to get Telegram chat, group and channel identifiers
  • B2CORE Mobile
    • Deploying your iOS app
    • Deploying your Android app
  • B2CORE API
    • Restricted access to the API
  • Release notes
    • Release notes
    • Release notes Mobile
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  1. Back Office guide
  2. Clients

Accounts

View and manage all client accounts, check balances and account types, and access detailed info and transactions. Use bulk balance updates via CSV for multiple accounts at once

On this page, you can find a complete list of client accounts.

To view the accounts of a specific client, go to the Accounts tab on the client details page.

General information

The following information is provided about each client account:

Account ID

The identifier of an account in the system.


Account number

The account number.


Client ID

The identifier of an account owner.


Client name

The name of an account owner.


Client status

The current status of an account owner’s profile in the B2CORE UI.


Email

The email address of an account owner.


Tags

The tags assigned to an account owner that are used to navigate the client list displayed to Back Office administrators.


Phone number

The phone number of an account owner.


Country

The account owner’s country.


Company

The account owner’s company.


Product

The product specified for an account.


Platform

The platform on which an account is opened.


Type

The account type:

  • Personal

  • Trade

  • Demo

  • Partner

  • Liquidity


Currency

The account currency.


Leverage

The account leverage.


Balance

The total balance on an account, in the account currency.


Balance (USD)

The total balance on an account, in USD.


Balance (EUR)

The total balance on an account, in EUR.


Hold amount

The amount of locked funds on an account.


Free funds

The amount of available funds on an account.


Equity

For MetaTrader accounts, the account equity.


Free margin

For MetaTrader accounts, the account available margin.


Internal client type

For internal use: the internal category assigned to a client.


Client verification level

The verification level obtained by an account owner.

To deposit funds to multiple client accounts at once, click the +Update balances button located in the upper-right corner of the page, and then upload a CSV file including the required data (for details, refer to How to update balances).

To view the account details, select an account and click the Edit button.

Details

The detail page contains the following tabs:

  • Account — on this tab, you can find the details about an account, assigned access permissions and the account owner

  • Transactions — on this tab, you can filter transactions by their type (the fields displayed on this tab are described in the corresponding sections of this guide)

To learn about transactions made on a specific client account, go to the Transactions tab on the client details page.

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Last updated 24 days ago

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