Move to In progress
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Last updated
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To continue syncing the deposit status with the external payment system, move it to In progress in the PaymentSystem Deposit Assistance request. This will resume the process for that transaction.
To move the deposit to In progress:
In the PaymentSystem Deposit Assistance request related to the deposit, click Move to in progress.
Proceed depending on the status of the Payment provider identifier displayed in the .
If the Payment provider identifier is marked as Verified, the following popup appears:
To confirm the action, solve a simple math problem and enter the result in the Verification code field.
If the Payment provider identifier is marked as Unverified, you must navigate to the external payment system and check that the related transaction exists and copy its identifier.
In the displayed popup, fill in the following fields:
In the Identifier field, specify the transaction identifier from the external payment system.
To confirm the action, solve a simple math problem and enter the result in the Verification code field.
Click OK to change the transaction status.
Once the transaction status is set to In Progress, the request will be marked as Approved. This request status doesn't mean that the transaction has been successfully completed. It indicates that syncing with the external payment system has resumed.
If the transaction is assigned the Unexpected status again during repeated syncing, a new PaymentSystem Deposit Assistance request with the Pending status will be automatically created in , which will again require manual action.
