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    • Security
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    • References
      • Client statuses
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      • Event types for triggering event notifications for Back Office users
      • Product permissions
      • Supported currencies
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      • Block explorer list
  • How-to articles
    • Manage clients
      • How to register a new client
      • How to change a client password
      • How to disable 2FA for a client
      • How to enable internal transfers for a client
      • How to view deposit or withdrawal wallet addresses
      • How to upload files to a client profile
      • How to assign tags to clients
      • How to approve or reject client requests
      • How to create categories for the Event log
      • How to create a jurisdiction
    • Manage finances
      • How to create a deposit
      • How to create a payout
      • How to create a transfer
      • How to exchange funds
      • How to create a report
      • How to update balances
      • How to process transactions with the Partial status
    • Manage savings programs
      • How to create a savings program
        • Configure the Flexible strategy settings
        • Configure the Fixed strategy settings
    • Manage currencies
      • How to add a currency
      • How to configure currency exchange rates
      • How to add an exchange currency pair
      • How to set priorities for exchange rate providers
      • How to enable requests for exchanges in specific currency pairs
      • How to update rates in exchange requests
    • Manage bonuses
      • How to create a bonus preset
      • How to create a temporary bonus program
      • How to automatically credit bonuses to clients upon deposits
      • How to manually credit bonuses to clients
    • Manage products
      • How to create a wallet
      • How to restrict the use of a product
    • Manage platforms
      • How to integrate B2TRADER
      • How to integrate DXtrade
      • How to integrate Match-Trader
      • How to integrate MetaTrader
      • How to integrate TradeLocker
      • How to integrate OneZero and PrimeXM
      • How to enable one-click trading access from the B2CORE UI and mobile app
    • Manage cashback options
      • How to configure cashback programs for MT4 and MT5
    • Manage advertising options
      • How to create a banner
      • How to create an announcement
      • How to configure the default Dashboard
      • How to add Ticker Widget symbols to the Dashboard
      • How to configure a menu in the B2CORE UI
    • Manage mailing options
      • How to send an email
      • How to create an email template
      • How to configure SMTP
      • How to configure SendGrid
      • How to determine why clients fail to receive email notifications
    • Manage verification options
      • How to use the KYC constructor
      • How to use SumSubstance
      • How to use ShuftiPro
      • How to use iDenfy
      • How to create a client accreditation test
    • Manage system settings
      • How to set up the Registration wizard
        • How to add and configure the Registration wizard
        • How to set up fields for the Basic Information step
        • Fields supported in the Basic Information step
        • How to set up fields for the Advanced step
        • Field types and validation rules
        • How to configure the User Registration step
      • How to change the wizard workflow
      • How to block registration for a country
      • How to add or remove a language
      • How to create a request resolution type
      • How to create a request resolution
      • How to set up event notifications
      • How to set up Apple push notification
      • How to add a user group and grant permissions
      • How to add an admin user
      • How to make an admin user see only specific clients
      • How to add a manager
      • How to create a bulk action
      • How to export a CSV file with email addresses
      • How to change Back Office images
      • How to set up 2FA
      • How to import client-related data
      • How to import data related to Back Office user groups
      • How to configure a connection to Zendesk
      • How to switch from SupportPal to Zendesk
      • How to configure a connection to RudderStack
      • How to configure settings for mobile app downloads
    • Manage payment methods
      • How to add non-PSS deposit and withdrawal methods
        • How to integrate B2BINPAY
      • How to add the manual deposit or withdrawal method
      • How to add the Constructor deposit or withdrawal method
      • How to add deposit and withdrawal methods through PSS
        • How to integrate BridgerPay
        • How to integrate PayPal
        • How to integrate Paytiko
        • How to integrate Praxis
      • How to configure commissions for deposit and withdrawal methods
      • How to restrict the use of deposit and withdrawal methods
    • Manage communication platforms
      • How to configure Twilio
      • How to set up a Slack bot
      • How to set up a Telegram bot
      • How to get Telegram chat, group and channel identifiers
  • B2CORE Mobile
    • Deploying your iOS app
    • Deploying your Android app
  • B2CORE API
    • Restricted access to the API
  • Release notes
    • Release notes
    • Release notes Mobile
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  1. Back Office guide
  2. Clients
  3. General

Files tab

PreviousServices tabNextSettings tab

Last updated 6 months ago

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On this tab, you can view and manage files related to a particular client.

By default, the folder tree on this tab reflects the structure of . As a more advanced approach to storing files, you can create and then manage custom folders, taking into account the following considerations:

  • A folder tree can be of any nesting depth.

  • Predefined folders cannot be deleted on this tab.

  • You can view only those predefined system folders to which you were granted access.

If a system folder is created with the same name as that of a custom folder of some client, a _Custom postfix is added to the custom folder name, and the system folder is created at the same nesting level.

Use the following buttons to perform a specific action:

Download all

Choose a method to export a ZIP archive containing files related to a particular client (you can send the archive to your email address or download it to your computer).

To export all files, click Download All.

To export specific files, press Command (on macOS) or Ctrl (on Windows), select the required files with the mouse cursor, and then click Download All.


Add file

Upload client files from your computer or a cloud to the Back Office.


Add multiple files

Upload multiple client files at once.


Add directory

Create a new folder.


Edit

Rename files or move them to other folders. The files can only be moved between folders related to a specific client.


Delete

Delete selected files or folders.


Cancel

Discard unsaved changes.


Save

Apply the changes.

See also

system client folders
How to upload a file