Requests
View and manage client requests, approve or reject them, add comments, and export data if needed
When your client creates a new request, it appears in the request list.
All incoming requests are assigned the Pending status and must be resolved on an individual basis (approved or rejected).
By default, only pending requests are listed on this page. The bell icon displayed in the top panel indicates the total number of pending requests.
You can export page data to a CSV or XLSX file. To do this, click the Export button in the upper-right page corner, choose a file format, and then select whether to download the data to your computer or deliver it to an email address from your profile. The data in a resulting file matches both the current visibility settings and the applied sorting and filtering parameters.
General information
The following information is provided about each client request:
№
The sequence number of a request.
Client ID
The identifier of a client who submitted a request.
Client name
The name of a client who submitted a request.
Client email
The email address of a client who submitted a request.
Tags
The tags assigned to a client that are used to sort the client list displayed to Back Office administrators.
Type
The request type:
Account — a request to create an account (when such a request is required for a specific product)
Archive — a request to archive a trading account
Avatar — a request to upload a client profile picture
Deposit — a request to deposit funds
Exchange — a request to exchange funds (when such a request is required for a specific currency pair)
Payout — a request to withdraw funds
Transfer — a request to transfer funds between accounts of the same client
Internal transfer — a request to transfer funds from one client to another within the same B2CORE system
Verification — a request to update a client’s verification level based on submitted documents
Client tests — a request to check the results of a client accreditation test
Introducing brokers — a request to join an IB program
PaymentSystem Deposit Assistance and PaymentSystem Withdrawal Assistance — requests created when the status of a deposit or withdrawal initiated through PSS-connected methods can’t be determined automatically. In such cases, the transaction is assigned the
Assistancestatus in the B2CORE Back Office. The admin must review the transaction details and decide whether to continue syncing the status with the external payment system or mark it as failed (for details, refer to How to process transactions with the Assistance status).
Internal client type
For internal use: the internal category assigned to a client.
Status
The current status of a request:
Pending — the request was submitted but has not yet been resolved by the administrator
Approved — the request was approved by the administrator
Rejected — the request was rejected by the administrator
Verification Level
The verification level obtained by a client.
Date
The date and time when a request was submitted.
Processing date
The date and time when a request was resolved (approved or rejected), helping you evaluate the processing time by comparing it to when the request was created.
Processed by
The email address of the Back Office user who resolved the request.
Country
The client's country.
Account number
The identifier of a client’s account.
Amount
The transaction amount.
Currency
The transaction currency.
Method
The method used to deposit or withdraw funds.
Transaction ID
The transaction identifier in the system.
Company Short
The short name of a client’s company.
Company Full
The full name of a client’s company.
Dealing approved
An internal status indicating whether a transaction was approved by the Finance Department.
Compliance approved
An internal status indicating whether a withdrawal has passed a compliance check.
Liquidity account
The client’s liquidity account (applicable only for B2CORE and B2TRADER solutions).
To view request details, click the Edit button.
Details
In the request details, you can view all relevant information associated with the specific request type.
The Transaction monitoring section displays the results (green or red) of the KYT check for deposits and withdrawals, performed via SumSub. To use this feature, you must have an active SumSub account with Fraud Prevention enabled and properly configured, along with the corresponding SumSub external connection enabled in the B2CORE Back Office.
The following actions are available in the request details:
Click the Add comment button to add a comment to a request.
Click the Options button to set the color with which a request is highlighted in the list.
The admins with the Update requests permission can also check a transaction by clicking the Audit button. The system will then summarize all incoming transactions on a corresponding account and show a notification if a significant discrepancy is found on the balance.
For some payment systems, it is also possible to change the amount to be deposited or withdrawn directly, by editing a corresponding request.
To resolve a request, click Approve or Reject.
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