# Requests When your client creates a new request, it appears in the request list. All incoming requests are assigned the **Pending** status and must be resolved on an individual basis (approved or rejected). By default, only pending requests are listed on this page. The **bell** icon displayed in the top panel indicates the total number of pending requests. You can export page data to a CSV or XLSX file. To do this, click the **Export** button in the upper-right page corner, choose a file format, and then select whether to download the data to your computer or deliver it to an email address from your profile. The data in a resulting file matches both the current visibility settings and the applied sorting and filtering parameters. ## General information The following information is provided about each client request: **№** The sequence number of a request. *** **Client ID** The identifier of a client who submitted a request. *** **Client name** The name of a client who submitted a request. *** **Client email** The email address of a client who submitted a request. *** **Tags** The tags assigned to a client that are used to sort the client list displayed to [Back Office administrators](https://docs.b2core.b2broker.com/back-office-guide/system/users). *** **Type** The request type: * **Account** — a request to create an account (when such a request is required for a specific product) * **Address** — a request to update the **Residential** address of an `individual` client. * **Archive** — a request to archive a trading account * **Avatar** — a request to upload a client profile picture * **Deposit** — a request to deposit funds * **Exchange** — a request to exchange funds (when such a request is required for a specific currency pair) * **Payout** — a request to withdraw funds * **Transfer** — a request to transfer funds between accounts of the same client * **Internal transfer** — a request to transfer funds from one client to another within the same B2CORE system * **Verification** — a request to update a client’s verification level based on submitted documents * **Client tests** — a request to check the results of a client accreditation test * **Introducing brokers** — a request to join an IB program * **PaymentSystem Deposit Assistance** and **PaymentSystem Withdrawal Assistance** — requests created when the status of a deposit or withdrawal initiated through [PSS-connected](https://docs.b2core.b2broker.com/integrations/payment-systems#payment-system-service-pss) methods can’t be determined automatically. In such cases, the transaction is assigned the `Assistance` status in the B2CORE Back Office. The admin must review the transaction details and decide whether to continue syncing the status with the external payment system or mark it as failed (for details, refer to [How to process transactions with the Assistance status](https://docs.b2core.b2broker.com/how-to-articles/manage-finances/how-to-process-transactions-with-the-assistance-status)). *** **Internal client type** For internal use: the internal category assigned to a client. *** **Status** The current status of a request: * **Pending** — the request was submitted but has not yet been resolved by the administrator * **Approved** — the request was approved by the administrator * **Rejected** — the request was rejected by the administrator *** **Verification Level** The verification level obtained by a client. *** **Date** The date and time when a request was submitted. *** **Processing date** The date and time when a request was resolved (approved or rejected), helping you evaluate the processing time by comparing it to when the request was created. *** **Processed by** The email address of the [Back Office user](https://docs.b2core.b2broker.com/back-office-guide/system/users/users) who resolved the request. *** **Country** The client's country. *** **Account number** The identifier of a client’s account. *** **Amount** The transaction amount. *** **Currency** The transaction currency. *** **Method** The method used to [deposit](https://docs.b2core.b2broker.com/system/deposit-system#deposit-methods) or [withdraw](https://docs.b2core.b2broker.com/system/payout-system#payout-methods) funds. *** **Transaction ID** The transaction identifier in the system. *** **Company Short** The short name of a client’s company. *** **Company Full** The full name of a client’s company. *** **Dealing approved** An internal status indicating whether a transaction was approved by the Finance Department. *** **Compliance approved** An internal status indicating whether a withdrawal has passed a compliance check. *** **Liquidity account** The client’s liquidity account (applicable only for B2CORE and B2TRADER solutions). To view request details, click the **Edit** button. ## Details In the request details, you can view all relevant information associated with the specific request type. The **Transaction monitoring** section displays the results (`green` or `red`) of the KYT check for deposits and withdrawals, performed via **SumSub**. To use this feature, you must have an active **SumSub** account with **Fraud Prevention** enabled and properly configured, along with the corresponding **SumSub** external connection enabled in the B2CORE Back Office. The following actions are available in the request details: Click the **Add comment** button to add a comment to a request. Click the **Options** button to set the color with which a request is highlighted in the list. The admins with the `Update requests` permission can also check a transaction by clicking the **Audit** button. The system will then summarize all incoming transactions on a corresponding account and show a notification if a significant discrepancy is found on the balance. For some payment systems, it is also possible to change the amount to be deposited or withdrawn directly, by editing a corresponding request. To resolve a request, click **Approve** or **Reject**. {% hint style="success" %} **See also** [Resolutions](https://docs.b2core.b2broker.com/system/requests#resolutions) [How to create a request resolution type](https://docs.b2core.b2broker.com/how-to-articles/manage-system-settings/how-to-create-a-request-resolution-type) [How to create a request resolution](https://docs.b2core.b2broker.com/how-to-articles/manage-system-settings/how-to-create-a-request-resolution) [How to enable requests for exchanges in specific currency pairs](https://docs.b2core.b2broker.com/how-to-articles/manage-currencies/how-to-enable-requests-for-exchanges-in-specific-currency-pairs) [How to update rates in exchange requests](https://docs.b2core.b2broker.com/how-to-articles/manage-currencies/how-to-update-rates-in-exchange-requests) {% endhint %}