Requests
View and manage client requests, approve or reject them, add comments, and export data if needed
When your client creates a new request, it appears in the request list.
All incoming requests are assigned the Pending status and must be resolved on an individual basis (approved or rejected).
By default, only pending requests are listed on this page. The bell icon displayed in the top panel indicates the total number of pending requests.
You can export page data to a CSV or XLSX file. To do this, click the Export button in the upper-right page corner, choose a file format, and then select whether to download the data to your computer or deliver it to an email address from your profile. The data in a resulting file matches both the current visibility settings and the applied sorting and filtering parameters.
General information
The following information is provided about each client request:
№
The sequence number of a request.
Client ID
The identifier of a client who submitted a request.
Client name
The name of a client who submitted a request.
Client email
The email address of a client who submitted a request.
Tags
Type
The request type:
Account — a request to create an account (when such a request is required for a specific product)
Archive — a request to archive a trading account
Avatar — a request to upload a client profile picture
Deposit — a request to deposit funds
Exchange — a request to exchange funds (when such a request is required for a specific currency pair)
Payout — a request to withdraw funds
Transfer — a request to transfer funds between accounts of the same client
Internal transfer — a request to transfer funds from one client to another within the same B2CORE system
Verification — a request to update a client’s verification level based on submitted documents
Client tests — a request to check the results of a client accreditation test
Introducing brokers — a request to join an IB program
Internal client type
For internal use: the internal category assigned to a client.
Status
The current status of a request:
Pending — the request was submitted but has not yet been resolved by the administrator
Approved — the request was approved by the administrator
Rejected — the request was rejected by the administrator
Verification Level
The verification level obtained by a client.
Date
The date when a request was submitted.
Processing date
The date when a request was resolved.
Processed by
Account number
The identifier of a client’s account.
Amount
The transaction amount.
Currency
The transaction currency.
Method
Transaction ID
The transaction identifier in the system.
Company Short
The short name of a client’s company.
Company Full
The full name of a client’s company.
Dealing approved
An internal status indicating whether a transaction was approved by the Finance Department.
Compliance approved
An internal status indicating whether a withdrawal has passed a compliance check.
Liquidity account
The client’s liquidity account (applicable only for B2CORE and B2TRADER solutions).
To view the details, click the Edit button.
Details
Click the Add comment button to add a comment to a request.
Click the Options button to set the color with which a request is highlighted in the list.
The admins with the Update requests permission can also check a transaction by clicking the Audit button. The system will then summarize all incoming transactions on a corresponding account and show a notification if a significant discrepancy is found on the balance.
For some payment systems, it is also possible to change the amount to be deposited or withdrawn directly, by editing a corresponding request.
See also
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