How to create a payout

Before creating a manual payout via the Back Office, make sure that the manual withdrawal method is created and enabled. To do this, navigate to System > Payout system > Payout methods. If the manual withdrawal method is not displayed on the Payout methods page, create the method by following the instructions described in How to add a manual deposit or withdrawal method.

After the manual withdrawal method is created and enabled, follow the steps below to create a payout.

1

Navigate to Clients > General.

2

Select the client and click the Edit button.

You can use filters by name or email for a quick search.

3

Go to the Transactions tab, and then select Payout.

4

Click +Create.

5

Select a client account from which you want to create a payout, and then click Select.

6

Fill out the form:

• Make sure that the Method is set to manual. Check the account number and currency.

• Enter the payout amount.

• Set commissions.

• Enable the Don’t send email option if you don't want to notify the client about the payout operation.

• Confirm the operation by solving a simple math problem and enter the result in the Verification code field.

• Add the Internal comment if needed. It will be displayed only in the Back Office.

7

Click Save to create the payout.