How to create a request resolution type

To create a request resolution type:

1

Navigate to System > Requests > Resolutions Types.

2

Click +Create.

3

Fill out the form:

• Set the Name of the type (for example, financial).

• Set the Caption — the title of the type that will be displayed in the resolution types drop-down list (for example, Financial Rejection).

• Set Enabled to Yes.

4

Click Save to create the resolution type.