How to create a request resolution type

To create a request resolution type:

  1. Navigate to System > Requests > Resolutions Types.

  2. Click +Create.

  3. Fill out the form:

  • Set the Name of the type (for example, financial).

  • Set the Caption — the title of the type that will be displayed in the resolution types drop-down list (for example, Financial Rejection).

  • Set Enabled to Yes.

  1. Click Save to create the resolution type.

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