How to create a request resolution type
To create a request resolution type:
Navigate to System > Requests > Resolutions Types.
Click +Create.
Fill out the form:
Set the Name of the type (for example,
financial
).Set the Caption — the title of the type that will be displayed in the resolution types drop-down list (for example,
Financial Rejection
).Set Enabled to Yes.
Click Save to create the resolution type.
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