How to create a request resolution

Learn how to create request resolutions in B2CORE by setting a name, caption, and resolution type to classify and manage incoming client requests effectively

To create a request resolution:

1

Navigate to System > Requests > Resolutions.

2

Click +Create.

3

Fill out the form:

• Set the Name of the resolution (for example, suspicious).

• Set the Caption — the title of the resolution that will be displayed in the resolutions drop-down list (for example, Suspicious Transaction).

• Set Enabled to Yes.

• Select Resolution type from the list. The resolution type must be previously created in the system (for details, refer to How to create a request resolution type).

4

Click Save to create the resolution.