Event types for triggering event notifications for Back Office users

Explore the event types that trigger notifications for Back Office users, outlining the actions and templates used to send updates via email, SMS, Slack, or Telegram

The following is a list of event types supported for delivering event notifications to Back Office users via email, SMS, Slack, or Telegram.

If pre-configured templates for sending notifications via email, Slack, or Telegram are available for a specific event type, the template names are indicated in the Template column. For event types without pre-configured templates, custom templates should be created.

Event type	Event name used in the Back Office	Description	Template
Account archiving request	ArchiveRequestEvent	Notifications about requests to archive client accounts.	Email template: archiveAccountRequest
Account creation request	AccountRequestEvent	Notifications about requests to create new client accounts (such as trading accounts or wallets).	—
Account deletion request	DeletingAccount RequestEvent	Notifications about requests to remove client accounts.	—
Address update request	AddressRequestEvent	Notifications about requests to update client addresses.	—
Admin user created	AdminUserCreated	Notifications about new users registered in the Back Office.	Email template: AdminUserCreated
Avatar upload request	AvatarRequestEvent	Notifications about requests to upload photos to client profiles.	—
Client test passed	TestPassing	Notifications about accreditation tests completed by clients, indicating test results that need to be checked.	Email template: Test Passing (to admin) Slack template: TestPassing Telegram template: TestPassing
Client test request	ClientTestRequest Event	Notifications about requests to check the results of client accreditation tests.	—
Deposit request	DepositRequestEvent	Notifications about requests to deposit funds to client accounts.	—
Event log comments	EventLogUserTagged	Notifications about notes and comments added to the Event log tab, tagging a Back Office user.	Email template: EventLogMessage Email Slack template: EventLogUserTagged Telegram template: EventLogUserTagged
Internal transfer request	InternalTransfer RequestEvent	Notifications about requests to make internal transfers.	Email template: TransferRequest Received_toManager
New IB app request	IBApplicationProviderRequestEvent	Notifications about requests to register new applications used for accessing Introducing brokers (IB).	—
SMS provider error	NotifiableException Event	Notifications about the errors related to the SMS providers that are used to deliver verification codes to your clients.	—
Successful payment	PaymentSuccessfulOperation	Notifications about successful payments.	Email template: DepositSuccessful_ toManager
Successful registration	Successful Registration	Notifications about newly registered clients in the B2CORE UI or Back Office.	Email template: SuccessfulRegistration (to admin)
Successful withdrawal	PayoutSuccessful Operation	Notifications about successful withdrawals.	Email template: WithdrawDone
Suspicious transaction	TransactionVerifyingEvent	Notifications about suspicious deposit or withdrawal transactions to which the red status is assigned in the course of transaction monitoring.	Email template: RedTransaction
Transfer request	TransferRequestEvent	Notifications about requests to make transfers.	Email template: TransferRequest Received_toManager
Verification level update request	VerificationRequest Event	Notifications about requests to update client verification levels.	Email template: VerificationUploaded_toManager
Withdrawal initialized	PayoutRequest Initialized	Notifications about withdrawal requests created by clients.	Email template: WithdrawRequestReceived_toManager Slack template: PayoutRequest Initialized Telegram template: PayoutRequest Initialized
Withdrawal request	WithdrawalRequest Event	Notifications about requests to withdraw funds from client accounts.	Email template: WithdrawRequest Received_toManager