Move to Failed

To stop syncing the deposit status with the external payment system, move it to Failed in the PaymentSystem Deposit Assistance request.

To move the deposit to Failed:

1

In the PaymentSystem Deposit Assistance request related to the deposit, click Move to failed.

2

In the displayed popup, fill in the following fields:

• In the Error code dropdown, select one of the following failure reasons:

  • Operation not found — indicates that the transaction couldn't be found in the external payment system.

  • Operation failed — indicates that the transaction failed in the external payment system.

  • Other error — indicates any other reason not covered by the options above.

• In the Error description field, optionally provide a reason for marking the transaction as failed.

• To confirm the action, solve a simple math problem and enter the result in the Verification code field.

Move the deposit to failed

3

Click OK to change the transaction status.

Once the transaction status is set to Failed, the request will be marked as Rejected.