Transaction statuses

The following statuses can be assigned to transactions such as deposits, withdrawals, transfers, internal transfers, and exchanges:

  • New — a transaction was created but hasn’t yet been processed.

  • Pending — indicates either that a transaction request awaits approval from the admin or that some technical issues occurred.

  • Hold — (applicable for withdrawals only) a requested withdrawal amount is being put on hold on a client account.

  • Hold failed — (applicable for withdrawals only) an error occurred when putting on hold a requested withdrawal amount.

  • Refund — (applicable for withdrawals only) after putting on hold a requested withdrawal amount, a transaction wasn’t further processed and the amount was successfully refunded to a client.

  • Refund failed — (applicable for withdrawals only) a requested withdrawal amount put on hold on a client account failed to be refunded due to technical issues.

  • In progress — a transaction is being processed.

  • Done — a transaction was successfully completed.

  • Partial — transaction processing wasn’t finished due to technical issues. Such transactions need to be addressed on the Finance > Transactions page.

  • Failed — a transaction failed due to incorrect parameters.

  • Rejected — a transaction request was rejected by the admin.

  • Canceled — a transaction was canceled by a client.