Navigate to System > Requests > Resolutions in the menu.
Fill out the form:
Set Name of the resolution (for example,
Set Caption — the title of the resolution that will be displayed in the resolutions drop-down list (for example,
Set Enabled to Yes.
Select Resolution type from the list. The resolution type must be previously created in the system, refer to How to create a request resolution type.
Click Save to create the resolution.