How-to articles Manage system settings How to create a request resolution

How to create a request resolution

1. Navigate to System > Requests > Resolutions in the menu.

2. Click Create.

3. Fill out the form:

• Set Name of the resolution (for example, suspicious).

• Set Caption — the title of the resolution that will be displayed in the resolutions drop-down list (for example, Suspicious Transaction).

• Set Enabled to Yes.

• Select Resolution type from the list. The resolution type must be previously created in the system, refer to How to create a request resolution type.

4. Click Save to create the resolution.