How to create a request resolution

  1. Navigate to System > Requests > Resolutions in the menu.

  2. Click Create.

  3. Fill out the form:

  • Set Name of the resolution (for example, suspicious).

  • Set Caption — the title of the resolution that will be displayed in the resolutions drop-down list (for example, Suspicious Transaction).

  • Set Enabled to Yes.

  • Select Resolution type from the list. The resolution type must be previously created in the system, refer to How to create a request resolution type.

  1. Click Save to create the resolution.