How to create a request resolution
Navigate to System > Requests > Resolutions in the menu.
Click Create.
Fill out the form:
Set Name of the resolution (for example,
suspicious
).Set Caption — the title of the resolution that will be displayed in the resolutions drop-down list (for example,
Suspicious Transaction
).Set Enabled to Yes.
Select Resolution type from the list. The resolution type must be previously created in the system, refer to How to create a request resolution type.
Click Save to create the resolution.