How to create a request resolution type

  1. Navigate to System > Requests > Resolutions Types in the menu.

  2. Click Create.

  3. Fill out the form:

  • Set Name of the type (for example, financial).

  • Set Caption — the title of the type that will be displayed in the resolution types drop-down list (for example, Financial Rejection).

  • Set Enabled to Yes.

  1. Click Save to create the type.