Before creating a manual deposit via the Back Office, make sure that the manual deposit method is created and enabled. To do this, navigate to System > Deposit system > Deposit methods. If the manual deposit method is not displayed on the Deposit methods screen, create the method by following the instructions described in How to add a manual deposit or withdrawal method.
After the manual deposit method is created and enabled, follow the steps below to create a deposit.
Navigate to Clients > General in the menu.
Select the client to whose account you want to create a deposit.
You can use filters by name or email for quick search.
Click the client name to go to details.
Click the Transactions tab, then select Deposit.
Select a client account to which you want to deposit funds, then click Select.
Fill out the form:
Make sure that Method is set to manual. Check the account number and currency.
Set the deposit Amount.
Enable the Don’t send email option if you do not want to notify the client about the deposit operation.
Confirm the operation by solving a simple math problem and provide the result in Verification code.
Add the Internal comment if needed. It will be displayed only in the Back Office.
Click Save to create the deposit.