How to prompt a password reset

  1. Navigate to Clients > General.

  2. You can prompt a particular client or all the clients to reset their passwords.

  • If you want a particular client to reset their password, select a client from the list and click Prompt to reset password.

  • If you want all the clients to reset their passwords, click the +Prompt to reset passwords button in the top-right corner of the screen.

  1. In the invoked confirmation dialog, confirm that you want the clients to reset their passwords.

Note that the clients who have been prompted to reset their passwords and are currently signed in to their accounts will be signed out.

To reset their passwords, the clients should do the following:

  1. Sign in to the B2Core UI using 2FA if it is enabled for their accounts.

  2. Verify their email addresses by entering verification codes that have been sent to their emails.

  3. Change their passwords.