Requests

In this subsection you can set reject reasons for Requests.

Resolutions

If you reject a client’s request, select a resolution — reason of rejection. On this page you can view a list of available resolutions.

ID

Resolution identifier in the system.

Caption

Resolution description.

Enabled

Resolution status.

Type

Type of the resolution, refer to Resolution types for details.

Resolution types

Resolution types are used to group resolutions.

ID

Resolution type identifier in the system.

Caption

Resolution type description.

Enabled

Resolution type status.