Requests
When your client creates a new request, it will appear in the requests list. All new requests are pending* and require your resolution (approve or reject), for a list of resolutions refer to Resolutions.
Requests in the list are filtered by Pending status by default for your convenience. You can also see a number of pending requests on the bell icon in the top panel.
- №
Sequence number of the request.
- Client ID
Identifier of the client who submitted the request.
- Client name
Name of the client who submitted the request.
- Client email
Email address of the client who submitted the request.
- Tags
Tag(s) assigned to the client. The tags are used to adjust the display of the client request list for the Back Office administrators, refer to Users for details.
- Type
Request type:
Archive — trade account archiving
Deposit — funds depositing
Payout — funds withdrawal
Transfer — internal funds transaction
External transfer — external funds transaction
Verification — changing of verification level
Profile — first name / last name changing
Account — account creation (if request is required for this product)
Introducing brokers — joining the IB program
- Internal client type
This field is used for internal purposes only.
- Status
Current status of the request:
Pending — request was sent but has not yet been processed by the administrator
Approved — request was approved by the administrator
Rejected — request was rejected by the administrator
- Verification Level
Verification level of the client.
- Date
Date of request submitting.
- Processing date
Date of request resolution.
- Account number
Identifier of the client’s account.
- Amount
Transaction amount.
- Currency
Transaction currency.
- Method
Method which is used to deposit or withdraw funds, refer to Deposit methods, Payout methods for details.
- Transaction ID
Transaction identifier in the system.
- Company Short
Short name of the client’s company.
- Company Full
Full name of the client’s company.
- Dealing approved
This status is used for internal purposes only. It reflects the result of the operation check by the finance department.
- Compliance approved
This status is used for internal purposes only and identifies whether a compliance check for a withdrawal operation has been passed.
- Liquidity account
Client’s liquidity account, applicable only for B2Core and B2Trader solution.
To see details, click the edit button. You can add comment to the request (Add comment button) or set the color of the request in the list (Options button).
Admins with Update requests permission can also check the transaction (Audit button): the system will summarize all incoming transactions on the account and show a notification if there is a significant discrepancy in the balance.
For some providers it is also possible to edit the deposit or payout amount directly in the request.