Back Office guide Clients General

General

On this page, you can find a list of all clients registered in the B2Core UI.

General information

The following information is provided about each client:

ID: The identifier of a client in the system.
Name: The client’s name.
Created: The date and time when a client profile was created.
Status: The current status of a client profile in the B2Core UI.
Email: The mail address used by a client to log in to the B2Core UI.
Tags: The tags assigned to a client that are used to sort the client list displayed to Back Office administrators.
Manager: The client’s manager.
Phone: The client’s phone number.
Country: The client’s country (if specified by a client during registration or KYC verification process).
City: The client’s city.
Types: The client profile type.
Internal client type: For internal use only. The internal client profile category.
Verification level: The verification level obtained by a client.
Company Short: The short name of a client’s company.
Company Full: The full name of a client’s company.
Risk level: The risk level assigned to a client, which may determine the scope of activities that the client is allowed to perform.
Last login: The date and time when a client was last logged in to the B2Core UI.

See also

To assign tags to multiple clients or change their profile statuses at once, enable blue checkmarks for the selected clients, click edit-clients-button , and then select Assign Tags or Select Status.

To view client details, click the Edit button and switch to a tab displaying the required information.

Details

To access tabs displaying additional information, click the menu button located in the upper right page corner and expand the drop-down list that displays the available options.

The available tabs are described in the subsequent sections of this document.

The Client tab

This tab is visible by default. Here, you can find the information about a particular client and view the client profile details, such as profile status and verification level.

Note

The grayed-out fields are disabled and cannot be edited (most of them are system fields and filled automatically).

Use caution when customizing the following fields because this may affect a client’s permissions:

Email — this field is disabled by default. This email address is used by a client to log in to the system.

To enable editing a client’s email, click the Edit button.

To view the previous email addresses specified for a client, switch to the History tab and select the Email change history option.
Birthday — this field is disabled by default.

To enable editing a client’s date of birth, click the Edit button.

Note

A user must be at least 18 years old to be allowed to use the system.

Status — the current client profile status.
Client type — the type of a client profile.
Manager — the client’s manager. The scope of activities that a client is allowed to perform may vary depending on the client department and their assigned manager.
Verification level and Verification — the verification level obtained by a client. This level determines the scope of activities that a client is allowed to perform.
Tag — the tags assigned to a client that are used to sort the client list displayed to Back Office administrators. These tags have no effect upon client permissions.
Risk level — the risk level assigned to a client, which may determine the scope of activities that the client is allowed to perform.

On this tab, you can also add a picture to a client profile by clicking the Edit button located in the picture frame and selecting the required image. The added picture will be displayed in the client profile in the B2Core UI.

The Contacts tab

On this tab, you can view a list of a client’s addresses and phone numbers as well as add the required contact information. Here, you can also dial a specified client phone number via a configured phone service provider by clicking the phone button .

The Event log tab

On this tab, you can add notes and comments about a client and organize them by categories. You can edit the text of these comments, format it, insert hyperlinks and add attachments.

When adding a note or comment, you can tag particular administrators that will receive automatic emails with notifications about your comment. Responses obtained from administrators are displayed under corresponding comments.

You can navigate to the Events log subsection to view a list of notes and comments for which you were marked as a recipient and find the details about the available categories of event logs.

The Accounts tab

On this tab, you can view a list of client accounts.

The Transactions tab

On this tab, you can find the details about a client’s transactions.

Select the type of a transaction to view the details:

Deposit: The list of a client’s deposits.
Payout: The list of a client’s payouts.
Transfer: The list of a client’s transfers.
Exchange: The list of a client’s exchange operations.

The Finance tab

On this tab, you can find a list of a client’s deposit and withdrawal wallets as well as a list of saved withdrawal templates.

Select the type of a wallet to view the details:

Withdrawal wallets

On this page, you can view a list of wallets that were used by a client for withdrawal of funds.

Method: The method used to withdraw funds.
Currency: The wallet currency.
Address: The public wallet address.
Destination tag: Applicable only for certain currencies (XRP, XLM, BNB and XEM).

Saved withdrawals

On this page, you can view a list of saved withdrawal templates. Such templates can be created by a client when making a withdrawal, to avoid specifying the same information repeatedly for similar subsequent withdrawals.

Name: The name of a payment system.
Saved at: The date and time when a withdrawal template was saved.

After clicking the eye icon, you are navigated to a page displaying the details of a selected withdrawal template.

The withdrawal template data is stored in the JSON format.

Deposit wallets

On this page, you can view a list of cryptocurrency wallets that were generated for a client.

Method: The method used to deposit funds.
Currency: The currencies enabled for a wallet.
Address: The public wallet address.
Destination tag: Applicable only for certain currencies (XRP, XLM, BNB and XEM).

The History tab

On this tab, you can view the history of changes of a client’s password, email address, verification level and 2FA options.

Select one of the following options to view the details:

Password change history

On this page, you can find the details about previously changed client passwords:

Date

The date and time when the password was changed.

Type

The type of an action that resulted in changing the password:

Restored — the password was updated by a client.
Changed by admin — the client’s password was updated by an administrator.

Changed by

The email address of a person who changed the password.

See also

How to change a client password

Test results

On this page, you can find a list of accreditation tests that a client has passed in the B2Core UI and view their results.

Authorization history

On this page, you can view the log of client sessions in the B2Core UI.

Auth date: The date and time when a client logged in to the B2Core UI.
Auth IP: The IP address from which a client logged in to the B2Core UI.
Auth location: The location (country and city) from which a client logged in to the B2Core UI, which is determined based on the client IP address.
Status: The result of a login attempt: success or failed.

Email change history

On this tab, you can view the log of changes made to a client’s email address.

Origin Email: The previous client email address.
Changed To: The current email address that is used by a client to sign in to the B2Core UI.
Changed Data: The date when an email address was changed.
Changed By: The email address of a person who changed the client email.

If an email address was specified for the first time, the Origin email and Changed by columns are empty.

2FA history view

The log indicating when 2FA was enabled or disabled for a client contains the following data:

Date: The date and time when 2FA was enabled or disabled for a client.
Enabled: The action type indicating whether 2FA was enabled or disabled.
Provider: The 2FA service provider.

See also

How to disable 2FA for a client

Verification change history

On this page, you can view the details about each verification level obtained by a client.

This information includes the name of a previous and newly obtained levels, as well as the date and time when each verification level was obtained and the name of a person that granted the level to a client, along with a reason why it was granted.

See also

How to use the KYC constructor

The MT Accounts tab

On this tab, you can view a list of a client’s MetaTrader accounts.

Select an MT platform to view a list of a client’s accounts opened on this platform. The list of available platforms includes all active MT platforms created in the Back Office.

To view accounts belonging to specific MT groups, select one or several groups from the MT Group drop-down list.

To learn about the fields available on this tab, see MT accounts.

The Trades tab

On this tab, you can view a history of trades executed by a client.

Order ID: The order identifier on the exchange.
Instrument: The currency pair.
Side: The trade side: buy or sell.
Quantity: The amount traded, in a quote currency.
Price: The trade execution price.
Value: The amount traded, in a base currency.
Fee: The commission charged for a trade.
Fee Product: The commission currency.
Date: The date and time when a trade was executed.

The B2Margin Accounts tab

On this tab, you can monitor a client’s margin accounts created in the B2Margin system.

ID: The identifier of a data record in the system.
Account ID: The identifier of a B2Margin account.
Currency: The account currency.
Balance: The total balance on an account.
Equity: The account equity.
Margin: The total margin on an account.
Free Margin: The available margin on an account.
Unrealized PL: The hypothetical profit or loss on a client account, which is calculated based on ongoing fluctuations of the price of assets currently traded by the client.
Open Positions: The number of open positions on an account.
Open Orders: The number of open orders on an account.
Created At: The date and time when an account was created.

Click an account to view the account details that are displayed on the following tabs:

Positions — displays a list of open positions
Open Orders — displays a list of open margin orders
Trades — displays a list of executed trades
Order History — displays a list of all margin orders opened on this account

The Introducing brokers tab

On this tab, you can find information about referral programs which a client has joined.

Introducing broker ID: The identifier assigned to a client after joining a particular referral program.
Type: The name of a referral program. To view program details, click its name.

The Services tab

On this tab, you can view a list of paid services to which a client is subscribed, as well as subscribe the client to a new service by clicking Add client service.

Note

When subscribing a client to certain services, you may be required to specify additional parameters.

Service full name: The name of a paid service.
Service group: The name of a group to which a subscribed paid service belongs.
Status: The current status of a subscription to a paid service.

The Files tab

On this tab, you can view and manage files related to a particular client.

By default, the folder tree on this tab reflects the structure of system client folders. As a more advanced approach to storing files, you can create and then manage custom folders, taking into account the following considerations:

A folder tree can be of any nesting depth.
Predefined folders cannot be deleted on this tab.
You can view only those predefined system folders to which you were granted access.

If a system folder is created with the same name as that of a custom folder of some client, a _Custom postfix is added to the custom folder name, and the system folder is created at the same nesting level.

Use the following buttons to perform a specific action:

Download all

Choose a method to export a ZIP archive containing files related to a particular client (you can send the archive to your email address or download it to your computer).

To export all files, click Download All.

To export specific files, press Command (on macOS) or Ctrl (on Windows), select the required files with the mouse cursor, and then click Download All.

Add file

Upload client files from your computer or a cloud to the Back Office.

Add multiple files

Upload multiple client files at once.

Add directory

Create a new folder.

Edit

Rename files or move them to other folders. The files can only be moved between folders related to a specific client.

Delete

Delete selected files or folders.

Cancel

Discard unsaved changes.

Save

Apply the changes.

See also

How to upload a file

The Settings tab

On this tab, you can configure various client profile settings, which are grouped under the following sections:

Settings

In this section, you can select a communication language and set a color to be applied to a client’s requests:

Communication Language

The language in which communication with a client is conducted. See Localizations for a list of supported languages.

Request color

The color used to highlight requests from a client that are displayed in the Requests section.

You can click the gray input field and pick the color from a palette. Alternatively, you can specify the color name, or define its HEX or RGBA value.

2FA

In this section, you can learn about 2FA (two-factor authentication) options configured for a client:

SMS — if enabled, a client receives 2FA verification codes using SMS
Google — if enabled, a client receives 2FA verification codes using the Google Authenticator app

Rights

In this section, you can override a client’s permissions that determine which kinds of transactions the client is allowed to make in the B2Core UI.

After changing personal client permissions, the new value displayed on this tab is marked with an asterisk (*).

Options

In this section, you can limit the maximum number of demo and live trading accounts available to a client.

The number of demo accounts can be limited for any trading platform providing the capability to create demo accounts.

The values specified on this tab override the default system limits defined in the Products section.

The Advanced tab

On this tab, you can find additional information provided by a client during registration.

The fields displayed on this tab depend on the Registration wizard configuration.

The Compliances tab

On this tab, you can view, add and edit text notes, or comments, related to a particular client.

These comments are displayed only in the Back Office. Your clients will not receive any notifications upon adding these comments.

The following information is displayed about each internal comment:

Comment: The text of an internal comment about a client.
Date: The date and time when a comment was added.
Creator: The administrator who added a comment.
Last Editor: The administrator who has last edited a comment.

The Devices tab

On this tab, you can view a list of devices from which a client was logged in to the B2Core UI.

This list indicates the client IP address, device operation system, client browser and device fingerprint data containing detailed information about the device from which a client has logged in to the B2Core UI.

The Documents tab

On this tab, you can view a list of documents that were used for client profile verification.

ID: The document identifier in the Back Office.
Type: The document type.
Status: The current status of a client’s document approval request.
Request ID: The identifier of a client’s document approval request.

See also

How to use the KYC constructor

The Mailing Log tab

On this tab, you can view a list of messages sent to a client email and export this data to a CSV or XLSX file.

ID: The email identifier in the system.
Active queue ID: The identifier of a queue in which an email is included.
Email: The client email address.
Subject: The email subject.
Attempt date: The date and time when the most recent attempt to send an email was made.
Status: The email delivery status: IN PROGRESS, FAIL or SUCCESS.
Reason: The reason why an email delivery failed.

To export the email data to a CSV or XLSX file, click the Export button located in the upper-right corner of the screen. You can download the file to your computer or send it to the email address specified in your profile.

To view a complete list of emails sent to all clients, switch to the mailing log by navigating to Mailing > System > Log.