Move to In progress

Resume syncing with the external system by moving a deposit or withdrawal to In Progress in PaymentSystem Assistance requests

To continue syncing the deposit or withdrawal status with the external payment system, move it to In progress in the PaymentSystem Deposit Assistance or PaymentSystem Withdrawal Assistance request. This will resume the Polling job process for that transaction.

To move a transaction to In progress:

1

In the related PaymentSystem Deposit Assistance or PaymentSystem Withdrawal Assistance request, click Move to in progress.

Proceed depending on the status of the Payment provider identifier displayed in the Deposit/Withdrawal information.

2

If the Payment provider identifier is marked as Verified, the following popup appears:

Move the verified transaction to in progress

To confirm the action, solve a simple math problem and enter the result in the Verification code field.

3

If the Payment provider identifier is marked as Unverified, you must navigate to the external payment system and check that the related transaction exists and copy its identifier.

Move the unverified transaction to in progress

In the displayed popup, fill in the following fields:

• In the Identifier field, specify the transaction identifier from the external payment system.

• To confirm the action, solve a simple math problem and enter the result in the Verification code field.

4

Click OK to change the transaction status.

Once the transaction status is set to In Progress, the request will be marked as Approved. This request status doesn't mean that the transaction has been successfully completed. It indicates that syncing with the external payment system has resumed.

If the transaction is assigned the Unexpected status again during repeated syncing, a new PaymentSystem Deposit Assistance or PaymentSystem Withdrawal Assistance request with the Pending status will be automatically created in Clients > Requests, which will again require manual action.