# Move to In progress

To continue syncing the deposit or withdrawal status with the external payment system, move it to **In progress** in the **PaymentSystem Deposit Assistance** or **PaymentSystem Withdrawal Assistance** request. This will resume the [Polling job](https://docs.b2core.b2broker.com/how-to-articles/how-to-process-transactions-with-the-assistance-status#polling-job) process for that transaction.

To move a transaction to **In progress**:

{% stepper %}
{% step %}
In the related **PaymentSystem Deposit Assistance** or **PaymentSystem Withdrawal Assistance** request, click **Move to in progress**.

Proceed depending on the status of the **Payment provider identifier** displayed in the [Deposit/Withdrawal information](https://docs.b2core.b2broker.com/how-to-articles/how-to-process-transactions-with-the-assistance-status#deposit/withdrawal-information).
{% endstep %}

{% step %}
If the **Payment provider identifier** is marked as `Verified`, the following popup appears:

<figure><img src="https://514898401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGoRxAprhHu1goANW7FXt%2Fuploads%2Fgit-blob-ffc7eb456168cc10f3d0184b9e11b68a5ca85ae6%2Fdeposit-move-to-in-progress-verified.png?alt=media" alt="Move the verified transaction to in progress"><figcaption><p>Move the verified transaction to in progress</p></figcaption></figure>

To confirm the action, solve a simple math problem and enter the result in the **Verification code** field.
{% endstep %}

{% step %}
If the **Payment provider identifier** is marked as `Unverified`, you must navigate to the external payment system and check that the related transaction exists and copy its identifier.

<figure><img src="https://514898401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGoRxAprhHu1goANW7FXt%2Fuploads%2Fgit-blob-52c281315ac220e74017918fc0f80b266887072b%2Fdeposit-move-to-in-progress-unverified.png?alt=media" alt="Move the unverified transaction to in progress"><figcaption><p>Move the unverified transaction to in progress</p></figcaption></figure>

In the displayed popup, fill in the following fields:

* In the **Identifier** field, specify the transaction identifier from the external payment system.
* To confirm the action, solve a simple math problem and enter the result in the **Verification code** field.
  {% endstep %}

{% step %}
Click **OK** to change the transaction status.
{% endstep %}
{% endstepper %}

Once the transaction status is set to **In Progress**, the request will be marked as **Approved**. This request status doesn't mean that the transaction has been successfully completed. It indicates that syncing with the external payment system has resumed.

If the transaction is assigned the **Unexpected** status again during repeated syncing, a new **PaymentSystem Deposit Assistance** or **PaymentSystem Withdrawal Assistance** request with the **Pending** status will be automatically created in [Clients > Requests](https://docs.b2core.b2broker.com/back-office-guide/clients/requests), which will again require manual action.


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