Move to Success

Manually move a deposit or withdrawal to Success by verifying it externally and entering the final amount in PaymentSystem Assistance requests

The deposit or withdrawal can be moved to Success in the PaymentSystem Deposit Assistance or PaymentSystem Withdrawal Assistance request only if the latest attempt of the Polling job process has the Unprocessable status, indicating that it must be finalized manually.

Before moving a transaction to Success, you must verify in the external payment system that the corresponding transaction exists and has been successfully executed; otherwise, it may be incorrectly marked as successful, leading to discrepancies in the client's balance.

To move a transaction to Success:

1

In the related PaymentSystem Deposit Assistance or PaymentSystem Withdrawal Assistance request, click Move to success.

2

In the displayed popup, fill in the following fields:

• In the Final amount field, enter the amount to be deposited to or withdrawn from the client's wallet. The amount must be in the currency in which the transaction was initiated.

If a client initiates a transaction in one currency but completes the payment in another, you must manually convert the amount and enter its equivalent in the currency in which the transaction was initiated. This amount will be deposited to or deducted from the client's wallet.

• To confirm the action, solve a simple math problem and enter the result in the Verification code field.

Move the deposit to success

3

Click OK to change the transaction status.

Once the transaction status is set to Success, the request will be marked as Approved.