# Move to Failed

To stop syncing the deposit or withdrawal status with the external payment system, move it to **Failed** in the **PaymentSystem Deposit Assistance** or **PaymentSystem Withdrawal Assistance** request.

To move a transaction to **Failed**:

{% stepper %}
{% step %}
In the related **PaymentSystem Deposit Assistance** or **PaymentSystem Withdrawal Assistance** request, click **Move to failed**.
{% endstep %}

{% step %}
In the displayed popup, fill in the following fields:

* In the **Error code** dropdown, select one of the following failure reasons:
  * **Operation not found** — indicates that the transaction couldn't be found in the external payment system.
  * **Operation failed** — indicates that the transaction failed in the external payment system.
  * **Other error** — indicates any other reason not covered by the options above.
* In the **Error description** field, optionally provide a reason for marking the transaction as failed.
* To confirm the action, solve a simple math problem and enter the result in the **Verification code** field.

<figure><img src="https://514898401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGoRxAprhHu1goANW7FXt%2Fuploads%2Fgit-blob-36948b5ca0f55f4914b91596abc95ed00643ce54%2Fdeposit-move-to-failed.png?alt=media" alt="Move the transaction to failed"><figcaption><p>Move the transaction to failed</p></figcaption></figure>
{% endstep %}

{% step %}
Click **OK** to change the transaction status.
{% endstep %}
{% endstepper %}

Once the transaction status is set to **Failed**, the request will be marked as **Rejected**.


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