Move to Failed

Move a deposit or withdrawal to Failed in PaymentSystem Assistance requests to stop syncing and mark the transaction as unsuccessful

To stop syncing the deposit or withdrawal status with the external payment system, move it to Failed in the PaymentSystem Deposit Assistance or PaymentSystem Withdrawal Assistance request.

To move a transaction to Failed:

1

In the related PaymentSystem Deposit Assistance or PaymentSystem Withdrawal Assistance request, click Move to failed.

2

In the displayed popup, fill in the following fields:

• In the Error code dropdown, select one of the following failure reasons:

  • Operation not found — indicates that the transaction couldn't be found in the external payment system.

  • Operation failed — indicates that the transaction failed in the external payment system.

  • Other error — indicates any other reason not covered by the options above.

• In the Error description field, optionally provide a reason for marking the transaction as failed.

• To confirm the action, solve a simple math problem and enter the result in the Verification code field.

Move the transaction to failed

3

Click OK to change the transaction status.

Once the transaction status is set to Failed, the request will be marked as Rejected.