Ticket feedback
On this page, you can view feedback left by clients after tickets that they reported to HelpDesk in the B2Core UI are marked as resolved.
The following information is provided about each ticket for which feedback is submitted:
- Id
The identifier of a ticket that was reported by a client to HelpDesk.
Click a ticket identifier to view ticket details in SupportPal.
The client email address.
- Comment
The feedback text.
- Date
The data and time when feedback was submitted.
- Status
The client satisfaction rating. Possible values:
Extra Positive
Positive
Neutral
Negative
Extra Negative
- Subject
The subject of a ticket.
Note
If a ticket is reopened and then resolved again, a client can submit updated feedback that is added as a new record to the Ticket feedback page.