Ticket feedback

On this page, you can view feedback left by clients after tickets that they reported to HelpDesk in the B2Core UI are marked as resolved.

The following information is provided about each ticket for which feedback is submitted:

Id

The identifier of a ticket that was reported by a client to HelpDesk.

Click a ticket identifier to view ticket details in SupportPal.

Email

The client email address.

Comment

The feedback text.

Date

The data and time when feedback was submitted.

Status

The client satisfaction rating. Possible values:

  • Positive

  • Neutral

  • Negative

Subject

The subject of a ticket.

Note

If a ticket is reopened and then resolved again, a client can submit updated feedback that is added as a new record to the Ticket feedback page.