Back Office Guide

Getting Started

Authorization and Permissions

To get access to the Back Office you need an active profile in the system. Use login and password, provided by the administrator to log in the system.

In case of error, check login and password correctness, input language, Caps Lock key. If everything seems to be correct, contact the administrator to check the status of your profile.

Note

Access to different parts and/or functions of the Back Office depends on your permissions.

Your permissions depend on the user group you’re included in.

General Interface Options

All screens of the Back Office interface are designed similarly and most of them provide common functions, such as data exporting, visibility settings, and so on, which will be covered in more detail in the following sections.

Here are some general notes on the interface options, which are available at any screenin the topbar:

  • click the burger button to expand/collapse the main menu,

  • click the shield icon to see antifraud notifications, counter badge on the icon shows the number of new notifications,

  • click the bell icon to see pending clients requests, counter badge on the icon shows the number of new requests,

  • click the language icon to select language,

  • click your login to see the log out button.

Buttons below always have the same functions throughout the interface:

  • search buttonsearch button is located in table header and used to apply filters,

  • reset buttonreset button is located in table header and used to reset applied filters,

  • edit buttonedit button is located in table row and used to switch to detailed view of the content,

  • delete buttondelete button is located in table row and used to delete this row content,

  • create buttoncreate button is located above the table and used to add a new entry,

  • export buttonexport button is located above table and used to export table content to a CSV file.

Some content of the pages (like ID or name) are hyperlinks, which lead you to the details page, if you have required permissions.

Filters and Sorting

As data in the Back Office subsections is organized in tables, you may sort and filter its content.

If sorting by the parameter is available, you’ll see arrows near the column header:

  • inactive arrows (gray): sorting by this parameter is disabled,

  • active up arrow: ascending sorting,

  • active down arrow: descending sorting.

Note

Sorting by only one parameter can be applied at a time.

If search filters are available, you’ll see input fields under the column header. Type of input depends on the column content: it can be text, number, date, selector, etc. For filtering by date usually two fields are available: start date and end date, so that you can specify a period.

To enable filtering, click the search button. To cancel filtering, click the reset button.

Note

Several filters can be applied at a time. You can also sort filtered data.

Pagination

You can specify number of rows in a table by selecting the number of records to be displayed.

You can directly specify the page to be displayed or use left/right arrows to navigate to previous/next page.

Visibility Settings

You can choose which data you want to display in the table: click Visibility Settings and mark/unmark the columns you’d like to display/hide.

Note

Visibility settings will be changed for all the users of the Back Office.

Data Export

Almost all pages of the Back Office support data export to CSV. Generated file can be either downloaded to your computer or sent to the email address, specified for your profile: click export button and select the required option.

Note

Exported file will match your current sorting, applied filters, and visibility setting.

References

Client Statuses

  • Active — normal state, client can log in to the Trader’s Room

  • Inactive — registration problems, client cannot log in to the Trader’s Room

  • Banned — client is prohibited to log in to the Trader’s Room

Client Request Statuses

  • Pending — request was sent but has not yet been processed by the administrator

  • Approved — request was approved by the administrator

  • Rejected — request was rejected by the administrator

Transaction Statuses

Below are listed available statuses of financial operations: deposits, payouts, transfers, and exchanges.

  • New — transaction was created but has not yet been processed

  • Pending — transaction request was sent but has not yet been approved by the administrator

  • Done — transaction was successfully processed

  • Partial — transaction processing was not finished due to some technical problems

  • Failed — transaction failed due to incorrect parameters

  • Rejected — transaction request was rejected by the administrator

  • Canceled — transaction was canceled by the client

  • Success — deposit was credited

  • In progress — transaction is being processed

  • Hold failed — error occurred while debiting funds which were blocked (applicable if holds were enabled — ref. to Operation Types for details)

Clients

The Clients section contains information about all registered traders in the Trader’s Room. Here you can manage your clients.

See also

Managing Clients

General

This subsection contains a list of all clients registered in the in the Trader’s Room.

ID

Identifier of the client in the system

Name

Client’s name

Created

Date and time of client’s profile creation

Status

Current status of the client in the Trader’s Room, ref. to Client Statuses for details

Email

Email address which the client uses to log in to the Trader’s Room

Tags

Tag(s) assigned to the client. The tags are used to adjust the display of the client list for the Back Office administrators, ref. to Users for details

Manager

Manager of the client, ref. to Managers for details

Phone

Client’s phone number

Country

Country if specified by the client at registration/KYC, ref. to Countries for countries list

City

Client city

Types

Client type, ref. to Types for details

Internal client type

This field is used for internal purposes only

Verification level

Some operations in the Trader’s Room may require verification of certain level, ref. to Verification for details

Company Short

Short name of the client’s company

Company Full

Full name of the client company

Risk level

Client trading status may vary depending on the risk level

Last login

Date and time of client last log in to the Trader’s Room

To see details, click the edit button. Detailed info interface is split into several tabs, menu button in the upper right corner opens a drop-down list of additional tabs. These tabs will be covered in more detail in the following sections.

Client Tab

The Client tab is visible by default. It contains client’s personal data and profile info such as status, verification, etc. On this tab you can also add client phone number, and dial that number via the configured provider.

Note

Disabled (gray) fields cannot be edited (most of them are system fields and filled automatically).

Note that changing the following fields values may affect client’s permissions:

  • Email — this field is disabled by default, but you can enable it by clicking the pencil icon. Note that this is an email address, which client uses to log in the system. History of email adresses changes you can see in Historical Info Tab

  • Status — ref. to Client Statuses for details

  • Client type — some restrictions may be specified depending on client’s type, ref. to Types for details,

  • Manager — availability of some operations may vary for clients of different offices/managers, ref. to Managers for details

  • Verification level and Verification — some operations in the Trader’s Room may require verification of certain level

  • Tag — does not affect client’s permissions, but can be used by administrator to search and display clients with specified tags, ref. to Users for details

  • Risk level — trading status may vary depending on risk level

Note

Birthday field is disabled by default — click the pencil icon to enable editing. Note, that a user must be at least 18 years old.

Services Tab

On this tab you can view a list of paid services to which the client is connected and connect the client to a new service (Add client service).

Note

For some services it may be required to specify additional parameters when connecting a client — ref. to Parameters for details.

Service full name

Service name, ref. to List for details

Service group

Name of the group in which this service is included, ref. to Groups for details

Status

Status of subscription

Advanced Tab

On this tab you can see additional data that the client specified during registration.

The set of fields depends on the registration wizard settings.

Event Log Tab

On this tab you can add notes and comments about the client. We support text formatting, hyperlinks, attachments, admin tagging, replies, and message editing.

You can tag a particular admin in the Event log you create, and the admin you have tagged will automatically get a notification email with details of the log event.

Address Tab

On this tab you can view a list of client addresses and details.

Accounts Tab

On this tab you can view a list of client’s accounts.

Ref.to Accounts for fields and explanations.

Transactions Tab

Select the transaction type to view:

Deposit

A list of client’s deposits. Ref. to Deposits for fields and explanations

Payout

A list of client’s payouts. Ref. to Payouts for fields and explanations

Transfer

A list of client’s transfers. Ref. to Transfers for fields and explanations

Exchange

A list of client’s exchanges. Ref. to Exchange for fields and explanations

Balance change operation

History of balance changes made by the administrator via the Back Office, contains the following information:

  • Date and time of balance changing

  • Account number

  • Amount of operation

  • Credit/Debit type of operation

  • Admin user who performed the operation

Note

Balance changes by the Back Office administrator are not displayed in the Deposits and Payouts lists.

Password Change History Tab

This tab contains information about client’s password changes.

Date

Date and time of password change

Type

Type of password changing:

  • Restored — client reset the password

  • Changed by admin — client’s password was changed by administrator

Changed by

Email address of the performer

Settings Tab

This tab is used to specify trading and account restrictions for the client.

Communication Language

Ref. to Localizations for a list of supported languages

Request color

You can define the color which will be used to highlight requests of this client in Client Requests, and so additionally mark it for your convenience. Enter the color name or hex, or rgba, or click the grey field to pick the color from palette

Exchange blocked

If Yes, exchange widgets in the Trader’s Room are unavailable for this client. This option will overwrite the restrictions based on the verification level, ref. to Verification for details

Deposits blocked

If Yes, deposits in the Trader’s Room are unavailable for this client. This option will overwrite the restrictions based on the verification level, ref. to Verification for details

Withdrawals blocked

If Yes, withdrawals in the Trader’s Room are unavailable for this client. This option will overwrite the restrictions based on the verification level, ref. to Verification for details

Converter blocked

If Yes, exchanges in the Trader’s Room are unavailable for this client. This option will overwrite the restrictions based on the verification level, ref. to Verification for details

Internal transfer blocked

If Yes, internal transfers between wallets in the Trader’s Room are unavailable for this client. This option will overwrite the restrictions based on the verification level, ref. to Verification for details

Rights Tab

On this tab you can overwrite access rights for the client. Access rights define which transactions the client can make in the Trader’s Room. For details, ref. to Client Rights.

If you change access rights for the client individually, on this tab the new value will be displayed with *.

Options Tab

Use this tab to define individual accounts limitations for this client:

  • Max number of demo trading accounts

  • Max number of live trading accounts

This values (if set) will overwrite default system limitations, ref. to Products for details.

Trades Tab

On this tab you can view a history of client trades.

Order ID

Order identifier on the exchange

Instrument

Currency pair

Side

Trade side: buy or sell

Quantity

Trade amount in the quoted currency

Price

Execution price

Value

Trade amount in the base currency

Fee

Trade commission

Fee Product

Trade commission currency

Date

Date and time of the trade

MT Accounts Tab

On these tabs you can view a list of client’s MetaTrader accounts. The list can be divided into several tabs according to the number of active platforms.

Ref. to MT Accounts for fields and explanations.

B2Margin Accounts Tab

Use this tab to monitor client’s margin accounts in B2Margin system.

ID

System record identifier

Account ID

Identifier of B2Margin account

Currency

Account currency

Balance

Account total balance

Equity

Account equity

Margin

Account total margin

Free Margin

Account available margin

Unrealized PL

Current profit/loss on open positions

Open Positions

Number of open positions

Open Orders

Number of open orders

Created At

Date and time of account creation

To see details, click the account. Account details contain the following tabs:

  • Positions — a list of open positions

  • Open Orders — a list of open margin orders

  • Trades — a list of executed trades

  • Order History — a list of all margin orders opened from this account

Files Tab

In this tab you can add, view, move, download and delete files related to a client. You can also create and manage folders as more advanced file storage. For files storage details ref. to Filesystems.

Use following buttons to get the required functionality:

Download all

Get an email with a zip file, containing all files of a particular client

Add file

Upload client files from your computer or a cloud into the system

Add directory

Create new directories

Edit

Edit file names or move files into another directories. Files can only be moved between the directories of the same client

Delete

Delete selected files or directories

Cancel

Discard unsaved changes

Save

Save new changes

Compliances Tab

On this tab you can view, add, and edit text notes or commentaries related to the client. This comment will be displayed only in the Back Office. Your client will not get any notification on it.

Comment

Internal text note on the client

Date

Date and time when the comment was added

Creator

Administrator who added the comment

Last Editor

Administrator who last edited the comment

Deposit Wallets Tab

On this tab you can view a list of cryptocurrency wallets that were generated for the client.

Method

Method which is used to deposit funds, ref. to Deposit Methods for details

Currency

Wallet currency

Address

Public wallet address

Destination tag

Applicable for XRP, XLM, BNB, XEM

Withdrawal Wallets Tab

On this tab you can view a list of wallets that were used by the client for withdrawal.

Method

Method which is used to withdraw funds, ref. to Payout Methods for details

Currency

Wallet currency

Address

Public wallet address

Destination tag

Applicable for XRP, XLM, BNB, XEM

Documents Tab

See also

KYC Constructor

On this tab you can view a list of client’s documents used for Verification.

ID

Document identifier in the Back Office

Type

Document type, ref. to Document Types for a list of supported types

Status — current status of the the client request for document approval

Request ID

Identifier of the client request for the document approval

2FA History Tab

On this tab you can get information on two-factor authentication status.

Above the table you can view current state of 2FA:

  • SMS — the client receives the 2FA verification code via sms: enabled or disabled,

  • Google — the client receives the 2FA verification code via Google Authenticator app: enabled or disabled.

The table contains the history of enabling/disabling client two-factor authentication:

Date

Date and time of 2FA enabling/disabling

Enabled

Action type: 2FA was enabled or disabled

Provider

2FA provider

Authorization History Tab

On this tab you can view the history of the client logins to the Trader’s Room.

Auth date

Date and time of login to the Trader’s Room

Auth IP

IP address from which the client logged in to the Trader’s Room

Auth location

Location (country, city) from which the client logged in to the Trader’s Room, based on the IP address

Status

Status of login: success or failed

Historical Info Tab

This tab contains the history of the client’s email address changing: origin email, new email, when and by whom it was changed.

Note

For the first registered email address columns Origin email and Changed by are empty.

Devices

On this tab you can view a list of devices from which the client has ever logged into Trader’s Room. This list contains information on logins such as IP, OS, and browser, and Fingerprint Data which is the detailed information about the device from which the user has logged in to.

KYC Data TAb

See also

KYC Constructor

On this tab you can view the history of client verification levels changing: new level, previous level, when and by whom it was changed, and the reason of changing.

Ref. to Verification for more details on access rights, based on the verification levels.

Services

In this subsection you can create and manage paid services. Each client can be connected to one or more paid services individually. You can set up charges for connecting to the service and/or monthly payments for a subscription.

Clients

On this page you can view a list of all clients with active and inactive paid services.

Note

To see paid services of a particular client, ref. to the Services tab of the client details.

ID

Identifier of the client in the Trader’s Room

Email

Client’s email address

Active services

A list of services to which the client is currently connected

Inactive services

A list of disconnected services

Client internal type

This field is used for internal purposes only

Client type

Client type, ref. to Types for details

Company short

Short name of the client’s company

Company long

Full name of the client’s company

Tags

Tag(s) assigned to the client. The tags are used to adjust the display of the client request list for the Back Office administrators, ref. to Users for details

Manager

Manager of the client, ref. to Managers for details

List

On this page you can view a list of all paid services created in the system:

ID

Service identifier

External system id

External system identifier

Name

Service short name

Full name

Service full name

Group

Name of the group in which this service is included. Ref. to Groups

Status

Current service status

Comment

Internal text note

Parameters

On this page you can configure additional parameters for each service. When adding a service to a client, these parameters values will be required.

ID

Parameter identifier

Name

Parameter name

Caption

Parameter description

Services

List of services to which this parameter is applied

To see details, click the edit button. In the details, you can select parameter type:

  • Text

  • Numeric

  • Date

  • Select

  • Multiselect

  • Checkbox

Groups

On this page you can view a list of service groups:

ID

Service group identifier

Caption

Service group description

Comment

Internal text note

Client Requests

When your client creates a new request, it will appear in the requests list. All new requests are pending* and require your resolution (approve or reject), for a list of resolutions ref. to Requests.

Requests in the list are filtered by Pending status by default for your convenience. You can also see a number of pending requests on the bell icon in the top panel.

Sequence number of the request

Client ID

Identifier of the client who submitted the request

Client name

Name of the client who submitted the request

Client email

Email address of the client who submitted the request

Tags

Tag(s) assigned to the client. The tags are used to adjust the display of the client request list for the Back Office administrators, ref. to Users for details

Type

Request type:

  • Archive — trade account archiving

  • Deposit — funds depositing

  • Payout — funds withdrawal

  • Transfer — internal funds transaction

  • External transfer — external funds transaction

  • Verification — changing of verification level

  • Profile — first name / last name changing

  • Account — account creation (if request is required for this product)

  • Introducing brokers — joyning the IB program

Internal client type

This field is used for internal purposes only

Status

Current status of the request:

  • Pending — request was sent but has not yet been processed by the administrator

  • Approved — request was approved by the administrator

  • Rejected — request was rejected by the administrator

Verification Level

Verification level of the client

Date

Date of request submitting

Processing date

Date of request resolution

Account number

Identifier of the client’s account

Amount

Transaction amount

Currency

Transaction currency

Method

Method which is used to deposit or withdraw funds, ref. to Deposit Methods, Payout Methods for details

Transaction ID

Transaction identifier in the system

Company Short

Short name of the client’s company

Company Full

Full name of the client’s company

Dealing approved

This status is used for internal purposes only. It is a result of the operation check by the finance department

Liquidity account

Client’s liquidity account, applicable only for B2Core and B2Trader solution

To see details, click the edit button. You can add comment to the request (Add comment button) or set the color of the request in the list (Options button).

Admins with Update requests permission can also check the transaction (Audit button): the system will summarize all incoming transactions on the account and show a notification if there is a significant discrepancy in the balance.

For some providers it is also possible to edit the deposit or payout amount directly in the request.

Accounts

In this subsection you can view a list of all accounts of all clients.

Note

To see accounts of the specified client, ref. to Accounts Tab of the client details.

Account ID

Identifier of the account in the system

Account number

Account number

Client ID

Identifier of the account owner

Client name

Name of the account owner

Client status

Current status of the account owner in the Trader’s Room, ref. to Client Statuses for details

Email

Email address of the account owner

Tags

Tag(s) assigned to the account owner. The tags are used to adjust the display of the accounts for the Back Office administrators, ref. to Users for details

Phone number

Phone number of the account owner

Country

Account owner country, ref. to Countries for a list of countries

Company

Account owner company

Product

Ref. to Products for details

Platform

Ref. to Platforms for details

Type

Account type:

  • Personal

  • Trade

  • Demo

  • Partner

  • Liquidity

Currency

Account currency

Leverage

Account leverage

Balance

Account total balance in account currency

Balance (USD)

Account total balance in USD

Balance (EUR)

Account total balance in Euro

Hold amount

Account locked balance

Free funds

Account available balance

Equity

Account equity for MetaTtader accounts

Free margin

Account available margin for MetaTtader accounts

Internal client type

This field is used for internal purposes only

Client verification level

Verification level of the account owner

To see account details, select the required account and click the edit button. The detailed info contains the following tabs:

  • Account — detailes of the account, access rights, and owner

  • Transactions — select the transaction type to view a list of operations. Fields and details are described in the corresponding sections of this guide.

Note

To see information on transactions of the specified client, ref. to Transactions Tab of the client details.

Managers

In this subsection you can view a list of all managers to which the clients can be assigned.

Name

Manager’s name

Email

Manager’s email address

Title

For example, Mr. or Mrs.

Enabled

Manager status

To see details, click the edit button. Detailed info additionally contains Phone field.

Types

In this subsection you can view and manage clients types.

ID

Type identifier

Name

Type name

Caption

Type description

Enabled

If Yes, this client type is available for selection

Default

If Yes, this type is default for new clients

Num. of clients

Total number of clients of this type

Introducing Brokers

Introducing brokers is a partnership program which allows your clients to become your partners and referring traders to start earning revenue when referred clients begin trading in real market. In the program, you pay your partners only a percentage of the profit already received for trades.

To learn more, refer to product documentation.

MT Accounts

The MT Account section provides information on clients MetaTrader 4 and MetaTrader 5 accounts.

MT4 Accounts

In this subsection you can view a list of all MetaTrader 4 accounts of all clients.

Note

To see MT4 accounts of a particular client, ref. to the MT Accounts Tab of the client details.

The list contains customer identifiers in the system and all basic information about MetaTrader accounts. The list can be divided into several tabs according to the number of active platforms.

To switch to the account details, click the edit button. Detailed info contains the following tabs:

  • Open positions — a list of open positions and details, this tab is displayed by default,

  • All deals — a list of all closed positions,

  • Pending orders — a list of all Limit orders,

  • Deposits/Withdrawals — a list of all deposits and withdrawals on the account.

MT5 Accounts

In this subsection you can view a list of all MetaTrader 5 accounts of all clients. The structure of this subsection repeats the structure of the MT4 Accounts subsection.

Note

To see MT4 accounts of a particular client, ref. to the MT Accounts Tab of the client details.

Finance

The Finance section provides information on clients transactions history.

See also

Managing Finance

Deposits

This subsection contains a list of all deposits on clients accounts and general information.

Note

To see deposits of a particular client, ref. to the Transactions Tab of the client details.

Deposit number

Sequence number of the deposit in the system

Client ID

Client identifier in the system

Client

Client name

Email

Client email address

Tags

Tag(s) assigned to the client. The tags are used to adjust the display of the deposits list for the Back Office administrators, ref. to Users for details

Country

Client country, ref. to Countries for a list of countries

Company Short

Short name of the client company

Company Full

Full name of the client company

Account number

Account number to which the deposit is credited

Payment method

Method which is used to deposit funds, ref. to Deposit Methods for details

Payment name

Method name in the system

Groups of method

Ref. to Deposit Groups

Amount

Deposit amount

Currency

Deposit currency

Vendor Commission

Brokerage commission amount

Provider Commission

Payment system commission

Commission currency

Currency in which the comission was charged

Final amount

In the currency of crediting minus commissions

Final currency

Currency of crediting

Rate

Exchange rate

Rate currency

Currency of the rate

Rate (USD)

Exchange rate in USD

Final amount (USD)

In USD after commissions

Created

Date and time of deposit creation

Status

Current deposit status, ref. to Transaction Statuses for details

Fin verified

This status is used for internal purposes only. It is a result of the operation check by the finance department

Account type

Product type, ref. to Products for details

Internal client type

This field is used for internal purposes only

Invoice

Unique identifier of the payment in the payment system

Transaction

Link to the transaction

To see payment info, click the edit button. Payment info contains:

ID

Sequence number of the deposit in the system

Status

Current deposit status, ref. to Transaction Statuses for details

Invoice

Unique identifier of the payment in the payment system

Deposit method

Method which is used to deposit funds, ref. to Deposit Methods for details,

Date

Date of deposit creation

Invoice date

Date of invoice creation

Result date

Date of deposit crediting

Fin verified

This status is used for internal purposes only. It is a result of the operation check by the finance department

Amount

Deposit amount

Currency

Deposit currency

Vendor Commission

Brokerage commission amount

Provider Commission

Payment system commission

Final amount

In the currency of crediting minus commissions

Internal comment

Type here any comments on operation (if needed), then click Save

Account number

Account number

Account balance

Current account balance

Account type

Product type, ref. to Products for details

Client

Client’s name

Email

Client’s email address

Payouts

This subsection contains a list of withdrawals from clients accounts and general information. Click the ID to view payout’s details.

Note

To see payouts of a particular client, ref. to the Transactions Tab of the client details.

Withdrawal number

Sequence number of the payout in the system

Client ID

Identifier of the client in the Trader’s Room

Client

Client’s name

Email

Client’s email address

Tags

Tag(s) assigned to the client. The tags are used to adjust the display of the payouts list for the Back Office administrators, ref. to Users for details

Country

Client country, ref. to Countries for a list of countries

Company Short

Short name of the client company

Company Full

Full name of the client company

Account

Account number from which funds are withdrawn, ref. to Deposit Methods for details

Method

Method which is used to deposit funds, ref. to Payout Methods for details

Name

Method name in the system

Groups of method

Ref. to Deposit Groups

Amount

Payout amount

Currency

Payout currency

Vendor Commission

Brokerage commission amount

Provider Commission

Payment system commission

Commission currency

Currency in which the comission was charged

Final amount

In the currency of debiting after commissions

Final currency

Currency of debiting

Rate

Exchange rate

Rate currency

Currency of the rate

Rate (USD)

Exchange rate in USD

Final amount (USD)

In USD after commissions

Status

Current payout status, ref. to Transaction Statuses for details

Created

Date and time of payout creation

Processed

Date and time of payout processing

Account type

Product type, ref. to Products for details

Internal client type

This field is used for internal purposes only

Invoice

Unique identifier of the payment in the payment system

Transaction

Link to the transaction

Blockchain fee

Blockchain commission for the transaction

Wallet

Public wallet address

Destination Tag

Applicable for XRP, XLM, BNB, XEM

Dealing approved

This status is used for internal purposes only. It is a result of the operation check by the finance department

To see payout info, click the withdrawal number. Payout info contains:

ID

Sequence number of the payout in the system

Status

Current payout status, ref. to Transaction Statuses for details

Invoice

Unique identifier of the payment in the payment system

Date

Date of payout creation

Invoice date

Date of invoice creation

Result date

Date and time of payout debiting

Method

Method which is used to withdraw funds, ref. to Payout Methods for details

Amount

Payout amount

Currency

Payout currency

Vendor Commission

Brokerage commission amount

Provider Commission

Payment system commission

Final amount

In the currency of debiting minus commissions

Internal comment

Type here any comments on operation (if needed), then click Save

Dealing approved

This status is used for internal purposes only. It is a result of the operation check by the finance department

Request Info

Client requset, related to the payout: identifier, resolution, and date of resolution

Account

Account number

Account balance

Current account balance

Account type

Product type, ref. to Products for details

Client

Client name

Email

Client email address

Deposit Wallets

This subsection contains a list of deposit wallets with specified adresses, currencies, and deposit methods.

Note

To see wallets of a particular client, ref. to the Deposit Wallets Tab tab of the client details.

ID

Wallet identifier in the system

Client ID

Wallet’s owner identifier

Client

Wallet’s owner name

Tags

Tag(s) assigned to the client. The tags are used to adjust the display of the payouts list for the Back Office administrators, ref. to Users for details

Address

Wallet address

Destination tag

Applicable for XRP, XLM, BNB, XEM

Method

Method which is used to deposit funds, ref. to Deposit Methods for details

Currencies

Wallet currency

Transfers

This subsection contains a list of funds transfers between accounts and general information.

Note

To see transfers of a particular client, ref. to the Transactions Tab of the client details.

Operation ID

Transfer identifier in the system

Client ID

Client’s identifier in the Trader’s Room

Client

Client’s name

Email

Client’s email address

Tags

Tag(s) assigned to the client. The tags are used to adjust the display of the transfers list for the Back Office administrators, ref. to Users for details

Company Short

Short name of the client company

Company Full

Full name of the client company

From account

Account from which the transfer was made

Source platform

Source account platform, ref. to Platforms for details

Source type

Source account type, ref. to Products for details

Source amount

Amount of the transfer in the currency of source account

Source currency

Currency of the source account

To account

Account to which the transfer was made

Destination platform

Destination account platform, ref. to Platforms for details

Destination type

Type of the destination account, ref. to Products for details

Destination amount

Amount of the transfer in the currency of destination account

Destination currency

Currency of the destination account

Status

Current transfer status, ref. to Transaction Statuses for details

Created

Date and time of transfer creation

Processed

Date and time of transfer processing

To see transfer details, click the edit button. Detailed info contains additionally internal client type, source and destination commissions paid for the transfer, and Request Info if the transfer was made via the request.

Exchange

This subsection contains a list of currencies exchanges and general information.

Note

To see exchanges of a particular client, ref. to the Transactions Tab of the client details.

Transaction ID

Exchange identifier in the system

Client ID

Client’s identifier in the system

Client

Client’s name

Email

Client’s email address

Tags

Tag(s) assigned to the client. The tags are used to adjust the display of the exchanges list for the Back Office administrators, ref. to Users for details

Company Short

Short name of the client company

Company Full

Full name of the client company

From account

Account from which the transaction was made

Source amount

Amount of the transaction in the currency of source account

Source currency

Currency of the source account

To account

Account to which the transaction was made

Destination amount

Amount of the transaction in the currency of destination account

Destination currency

Currency of the destination account

Commission

Amount of commission charged

Rate

Exchange rate

Status

Current exchange status, ref. to Transaction Statuses for details

Created

Date and time of transfer creation

Transactions

This subsection contains a general list of all types of transactions: deposits, payouts, transfers, exchanges.

ID

Operation identifier in the system

Client ID

Client’s identifier in the system

Type

Transaction type

Source

Source currency

Amount

Amount in source currency

Commission

Amount of commission charged in source currency

Destination

Destination currency

Amount

Amount in destination currency

Commission

Amount of commission charged in destination currency

Status

Current transaction status, ref. to Transaction Statuses for details

Date

Date of transaction creation

IB Reports

This subsection contains a list of created reports and general information.

ID

Report identifier in the system

Interval

Report schedule:

  • Daily — the report is sent every day

  • Weekly — the report is sent once a week

  • Monthly — the report is sent once a month

Date slice

Data period (specified time is server time):

  • Day — previous day from 00:00 to 23:59

  • Week — previous week from Monday 00:00 to Sunday 23:59

  • Month — previous month from the first day of the month 00:00 to the last day 23:59

  • Curweek — previous 7 days from the first day 00:00 to yesterday 23:59

  • Overall — from the very beginning to yesterday 23:59

  • Curmonth — from the first day of the current month 00:00 to yesterday 23:59

File format

File format in which the report is sent

Name

Report caption

Mail to

Destination email address

Last run

Date and time of the latest report generation

Active

Current report status

Bonuses

The Bonuses section provides brokers with opportunity to incentify their clients to trade by introducing an automated and semi-automatic bonus reward system. A prerequisite for crediting a bonus to a client’s account is trading of a certain volume (Lot per unit), which is indicated for each specific bonus. Bonuses can be temporary or permanent, they can be set for all clients or individually, which makes the reward system customizable and flexible.

See also

Managing Bonuses

Bonus Presets

In the Bonus Preset subsection you can view a list of bonus templates and create a new one.

ID

Identifier of the preset

Platform

Platform of the bonus

Name

Name of the preset

Default

If Yes, the bonus is default for all clients

Lifetime

The number of days after which the activated bonus expires, in days

Lot per unit

Required amount of traded volume for bonus crediting. Must be greater than 0

Set credit immediately

If Enabled, the bonus is credited immediately

Ignored open/close interval

Minimal time interval during which a position must be opened for the bonus to be credited

Ignored symbol groups

Currency pairs for which this bonus is not credited. Multiple select available

Autoenable trading if balance > 0

If Enabled, trading with bonus funds is available only with a positive account balance. The system checks balances once an hour and deactivates bonuses for zero or negative balances

Bonus Distribution

In the Bonus Distribution subsection you can view a list of all bonuses credited to clients with an indication of the client’s identifier, crediting account, bonus amount, bonus state, and date of crediting.

ID

Bonus identifier in the system

Client ID

Identifier of the client who receives the bonus

Client name

Name of the client who receives the bonus

Client email

Email address of the client who receives the bonus

Tags

Tag(s) assigned to the client. The tags are used to adjust the display of the bonuses list for the Back Office administrators, ref. to Users for details

Account

Account number to which the bonus is credited

Amount

Bonus amount

State

Current bonus status:

  • Queued — new bonus

  • Active — bonus was credited to the account

  • Pending — bonus is active, traded lots are calculated

  • Processing — bonus is being credited/withdrawn

  • Completed — bonus conditions (lot per unit) were met, bonus was credited to the account balance

  • Expired — bonus conditions (lot per unit) were not met before the expiration date, bonus expired

  • Error — error occurred while crediting/withdrawing bonus

Created at

Date and time of bonus creation

To see detailed crediting information, click the view button.

Created at

Date and time of bonus creation

Amount

Bonus amount

State

Current bonus status:

  • Queued — new bonus

  • Active — bonus was credited to the account

  • Pending — bonus is active, traded lots are calculated

  • Processing — bonus is being credited/withdrawn

  • Completed — bonus conditions (lot per unit) were met, bonus was credited to the account balance

  • Expired — bonus conditions (lot per unit) were not met before the expiration date, bonus expired

  • Error — error occurred while crediting/withdrawing bonus

Volume closed

Traded volume by the moment of the bonus expiration

Temporary Bonus

Applicable for temporary bonuses only: bonus title, ref. to Temporary Bonuses for details

Activated at

Date and time of bonus crediting

Client

Email address of the client who receives the bonus

Account

Account number to which the bonus is credited

Fictive Volume

This field is used for reactivation of the expired bonus

Lifetime (days)

The number of days after which the bonus expires

Lot per unit

The required amount of traded volume for bonus crediting

Set credit immediately

If Enabled, the bonus is credited immediately

Ignored open/close interval (sec)

Minimal time interval during which a position must be opened for the bonus to be credited

Autoenable trading if balance > 0

If Enabled, trading with bonus funds is available only with a positive account balance. The system checks balances once an hour and deactivates bonuses for zero or negative balances

Ignored symbol groups

Currency pairs for which this bonus is not credited. Multiple select available

Temporary Bonuses

Temporary Bonuses are the time-limited promotions available in the Trader’s Room interface.

In this subsection you can view a list of current temporary bonuses and create a new one.

ID

Bonus identifier in the system

Name

Displayed title of the bonus

Amount

Bonus amount

Currency

Bonus currency

Lot per unit

The required amount of traded volume for bonus crediting

Created at

Date and time of bonus creation

Expired

Date and time of bonus expiration

To see details, click the edit button. Detailed info contains:

Platform

Bonus platform, ref. to Platforms for details

Name

Displayed title of the bonus

Amount

Bonus amount

Currency

Bonus currency

Expired

Date and time of bonus expiration

Lifetime (days)

The number of days after which the bonus expires

Lot per unit

The required amount of traded volume for bonus crediting

Set credit immediately

If Enabled, the bonus is credited immediately

Ignored open/close interval (sec)

Minimal time interval during which a position must be opened for the bonus to be credited

Autoenable trading if balance > 0

If Enabled, trading with bonus funds is available only with a positive account balance. The system checks balances once an hour and deactivates bonuses for zero or negative balances

Ignored symbol groups

Currency pairs for which this bonus is not credited. Multiple select available

Currencies

The Currencies section provides you with an opportunity to set up currencies, rates, and currency pairs.

Currencies List

In the Currencies subsection you can view a list of all currencies and general information:

Code

System generated currency identifier

Caption

Displayed name of currency

Alpha

Currency alpha-code, set by administrators when the currency is created

Status

If Enabled, this currency can be used for finencila operations

To see details, click the edit button. Detailed info contains additionally:

Markup: Sell

Sell commission, in percent

Markup: Buy

Buy commission, in percent

Precision

Displayed number of digits after the decimal separator

Block explorer

If set, enables See details block for transactions in the Trader’s Room interface

Note

You can set the same sell/buy markup for all currencies by clicking the Change options button in the upper right corner of the currencies list and setting the values.

Rates

In the Rates subsection you can view a list of all rates specified to providers and currencies. The rates are displayed in the Trader’s Room interface.

Provider

Platform name

Enabled

If Yes, this rate is active

From currencies

A list of base currencies, multiple select available

To currencies

A list of quote currencies, multiple select available

To see details, click the edit button. Detailed info contains additionally the Name field. For providers which require authorization you can specify parameters set up connection in the Options block. Click the Test connection button to try to set up connection.

Currency Pairs

In the Currency Pairs subsection you can view a list of all symbols:

From currency

Base currency

To currency

Quote currency

Enabled

If Yes, this currency pair is available for financial operations

Updated

Date of last currency pair update

To see details, click the edit button. Detailed info contains additionally:

Max amount

Maximal amount per currency exchange

Step

Step of amount change

Hedging Enabled

If Yes, exchanges for this currency pair are hedged

Products

In the Products section you can find all the essential information about:

  • Products — wallets, accounts, etc.

  • Groups of products, which can help to manage the products

  • Platforms to which the products are implemented

Products List

In the Products subsection you can view a list of all products and general information:

ID

Product identifier, automatically generated by the system

Name

Product title

Caption

Product displayed name

Platform

Platform on which the product is implemented, ref. to Platforms

Group

Group the product is included in, ref. to Groups

Type

Product type:

  • Personal

  • Trade

  • Demo

  • Partner

  • Liquidity

  • Exchange

  • External

  • System

Currency

Product currency

Factory

Set 100 for cent accounts

Status

Product status:

  • Disabled — product is inactive and not displayed in the Trader’s Room interface. Accounts cannot be created. By default, the product is created with this status

  • Present — product is not displayed in the Trader’s Room interface. Accounts can be created via the Back Office

  • Hidden — product is not displayed in the Trader’s Room interface. Accounts can be created via the Back Office

  • Enabled — product is active

  • Default — product is displayed in the Trader’s Room interface, accounts can be created

To see details, click the edit button. Detailed info contains:

Leverage

Product leverage

Group rights

Ability to share the preset access rights of the group for the product

Rights

Product access rights

Default account rights

Access rights for product account

Max accounts

Maximal number of accounts that can be created

Min account number

The minimum sequence number of the account (the sequence number of the first created account in the product)

Max account number

The maximum sequence number of the account

Last account number

Sequence number of the last created account

Mail

Email notification settings

Mail template

Template of email notification to be sent

Start amount

Start account balance, applicable for demo accounts

Priority

Sequence number of the product in the list

Request Required

If Yes, opening a new account in the Trader’s Room interface requires an administrator resolution in the Back Office

Min deposit amount

In USD

Autocreation on login

Product account will be automatically created when client logs into the Trader’s Room for the first time

Platform block group

Deprecated

Agent Account

IB identifier which will be displayed in the account details in the Trader’s Room, applicable only for products with type Trade

First Transfer Activation

If Enabled, all accounts are created with the Trade Enabled right turned off. This right is added upon the first successful transfer to the account. Applicable for MT5 products only

By clicking Actions you can set the following restrictions for the product account:

Country restrictions

Enable or disable the restricted access to the product account by country: select Type (Deny only or Allow only) and Rules (name of the country from the drop-down list) and click Save

Client type restriction

Enable or disable the restricted access to the product account by client type: select Type (Deny only or Allow only) and Rules (type of a client) and click Save

Verification Auto-Create

Enable or disable the restricted access to the product account by verification level: select Type (Deny only or Allow only) and Rules (level) and click Save

Groups

In the Groups subsection you can view a list of product groups with specified:

ID

Group identifier, automaticaly generated by the system

Priority

Group sequence number in the list

Caption

Group displayed name

Status

Enabled or disabled

To see details, click the edit button. Detailed info contains additionally:

Description

Group details

Type

Default product type, investment account or payment account

Rights

In this subsection you can set up access right for groups of products. After that these access rights can be quickly added to the product by selecting the group.

ID

Identifier in the system

Name

Group name

Status

If Enabled, these group is available for selection in the product settings

To see details, click the edit button. Detailed info contains Rights field: a list of access rights, multiple select available.

Platforms

In the Platforms subsection you can view a list of platforms with specified:

ID

Platform identifier, automatically generated by the system

Caption

Platform displayed name

Name

Internal system name of the platform

Platform

Base platform

Status

Enabled or disabled

To see details, click the edit button. Detailed info contains additionally:

Short caption

Short name of the platform

Demo

If Yes, clients can open demo accounts for products on this platforms

Allow users share same accounts

If Yes, multiple clients can use the same shared account

Use account number settings in products

If Yes, it is available to limit number of accounts for the products on this platform

Settings

Parameters for setting up connection to the platform. Set of parameters depends on the platform

PAMM

In the PAMM section you can set up connection to PAMM systems.

Promotion

The Promotion section provides you with an opportunity to adjust the Trader’s Room dashboard, alerts and widgets visible to clients.

Banners

Banners are any advertisements or news you want your clients to see in the Trader’s Room interface. You can create unlimited number of banners and assign them to any pages of the Trader’s Room (by specifying Banner URL). You can add a button to any banner that can be a link, for example, to detailed information.

ID

Banner identifier, automatically generated by the system

Caption Light

Banner title for the light theme of the interface

Caption Dark

Banner title for the dark theme of the interface

Created at

Date-time of banner creation

Created by

Email of user who created the banner

Banner URL

Relatively to the Trader’s Room URL

Banner Priority

Banner display order

Enabled

If Yes, the banner is displayed in the Trader’s Room interface

To see details, click the edit button. Detailed information contains additionally the following tabs:

Banner

On this tab you can additionally specify Button URL — if this value is specified, by clicking on the button, the client will be redirected to the specified URL

Light

On this tab you can adjust the banner for the light theme of the interface. All fields support HTML

Dark

On this tab you can adjust the banner for the dark theme of the interface. All fields support HTML

Announcements

Announcement is a notification displayed in the Trader’s Room interface.

ID

Announcemnet identifier, automatically generated by the system

Type

Whether the announcement requires client’s reaction:

  • Required — the announcement contains a button and blocks interactions with the Trader’s Room interface until the client clicks this button

  • Optional — the announcement does not require any actions and is visible as a notification

Title

Announcement title

Text

Announcement text

Button URL

If this value is specified, by clicking on the button, the client will be redirected to the specified URL

Button Text

Applicable for required announcement only

Targeted Emails

List of emails

Enabled

If Yes, the announcement is active

To see details, click the edit button. Detailed information contains additionally the Announcement Reactions block — a list of clients who have seen the announcement: clicked the button or opened them via the notification icon.

Dashboard

In this subsection you can view a list of available widgets and customize their display on the Dashboard page of the Trader’s Room.

ID

Internal identifier of the widget in the system

Caption

Widget name

Order

Sequence number of the widget in the Trader’s Room interface

Sort Actions

The arrow buttons in this column are used to change the order of the widgets (sequence number in the Order column)

Delete

If the toggle is on, the widget in the Trader’s Room interface has a close button to temporarily delete the widget (until the page is refreshed or dashboard is reset)

Mailing

In the Mailing ssection you can configure connections to email delivery platforms and send new emails.

See also

Managing Mailing

Marketing

Configuration

In this subsection you can set up connection to email sending service.

ID

Configuration identifier in the system

Caption

Configuration description

Platform

Email sending service name

Status

Connection status: enabled or disabled

To see details, click the edit button. Detailed info additionally contains the Webhook URL field and the Settings block:

Sender address

Email address registered on the email sending platform

Sender name

This name will be displayed in letters

API key

Key which you received when registered on the email sending platform

Send Email

In this subsection you can view a list of outgoing emails.

ID

Email identifier in the system

Subject

Email theme

Description

Email text

Created at

Date and time of email creation

Send at

Date and time of email sending

Platform

Email sending service name

Click the edit button, to check sending status.

Email Templates

In this subsection you can view a list of email templates.

ID

Email identifier in the system

Caption

Template description

Subject

Email theme

Description

Email text

Platform

Email sending service name

System (Mailing)

Providers

In this subsection you can create and manage the SMTP server provider.

ID

SMTP server identifier in the system

Caption

SMTP server description

Driver

Driver used

Host

SMTP server hostname

Port

Port used

Username

Username as a part of credentials

Send from

Email address of the sender

Send from name

Name of the sender

Encryption

Encryption type

Enabled

Server status: true if enabled, otherwise false

To see details, click the edit button. Detailed info additionally contains the masked Password field.

Queue

In this subsection you can view the queue of unsent emails and delete them if necessary.

ID

Email identifier in the system

Email

Email address

Subject

Email subject

Last attempt date

Date of the last attempt to send the email

Next attempt date

Date of the next attempt to send the email

Attempts count

Number of attempts to send the email

Status

Email send attempt status

Reason

Reason of unsuccessful attempt

Log

In this subsection you can view the mailing log.

ID

Email identifier in the system

Active queue ID

Queue identifier in the system

Email

Email address

Subject

Email subject

Attempt date

Date of the last attempt to send the email

Status

Email send attempt status

Reason

Reason of unsuccessful attempt

Verification

The Verification section provides you with an opportunity to specify verification levels, which define access rights for your clients. Verification is based on identity documents. The documents can be combined by type and included in groups for easy customization.

See also

KYC Constructor

Levels

In the Levels subsection you can view a list of all verification levels and general information:

Index

Level index

Caption

Level displayed name

Description

Level description as displayed in the intarface, HTML supported

Default

If Yes, the level is default in the Trader’s Room interface

Visible

If Yes, the level is displayed in the Trader’s Room interface

To see details, click the edit button. Detailed info contains:

Index

Level index

Wizard

System entity, it transfers a certain data scopes such as a set of documents or verification integrations, etc. to the user interface of the Trader’s Room

Caption

Level displayed name, can be localized for different interface languages

Description

Level description, can be localized for different interface languages

Default

If Yes, the level is default in the Trader’s Room interface

Visible

If Yes, the level is displayed in the Trader’s Room interface

Assigned Client Right

Access rights of the client with this verification level. Ref. to Client Rights for details

Document Groups

A set of verifying documents for this level, displayed in the Verification section of the Trader’s Room interface. Applicable only if wizard B2B\TCA\Verification\Wizards\DocumentsWizard is used

Limits

Transaction limits for this level, in USD

Documents

In the Documents subsection you can view a list of all verification documents of all users and general information:

ID

Document identifier

Type

Document type, ref. to Document Types

Status

current status of the the client request for document approval

Client ID

Identifier of the client who submitted the document

Client Name

Name of the client who submitted the document

Email

Email address of the client who submitted the document

To see details, click the edit button. Detailed info contains:

Type

Document type, ref. to Document Types

Files

Link to the document file

Document Types

In the Document Types subsection you can view a list of documents types and general information:

Priority

Sequence number of the document type in the list

Name

System document type name

Caption

Document type name, as displayed in the Trader’s Room interface

Status

If Enabled, this document type is used for verification

To see details, click the edit button. Detailed info contains:

Name

System document type name

Caption

Document type name, as displayed in the Trader’s Room interface, can be localized for different interface languages

Description

Document type description, as displayed in the Trader’s Room interface, can be localized for different interface languages

Status

If Enabled, this document type is used for verification

Example

Example of the file

Group

The group of documents, to which this document type is included, ref. to Document Groups

Max files

Maximal number of files which can be uploaded for this type of documents

Priority

Sequence number of the document type in the list

Document Groups

In the Document Groups subsection you can view a list of documents groups and general information:

Priority

Sequence number of the document group in the list

Name

System document group name

Caption

Document group name, as displayed in the Trader’s Room interface

Type

Type of the document group

Enabled

If Yes, this group is used for verification

To see details, click the edit button. Detailed info contains:

Name

System document group name

Type

Type of the document group

Caption

Document group name, as displayed in the Trader’s Room interface, can be localized for different interface languages

Description

Document group description, as displayed in the Trader’s Room interface, can be localized for different interface languages

Enabled

If Yes, this document group is used for verification

Priority

Sequence number of the document group in the list

B2BinPay

In the B2BinPay section you can set up connection to B2BinPay payment system and monitor your clients wallets and withdrawals via the Trader’s Room Back Office interface.

Wallets

In this subsection you can view a list of clients wallets.

Note

To view wallets, set up connection to B2BinPay: click the wallet button in the connection form.

Note that connection setting must be specified preliminarily (ref. to External Connections for details).

ID

Wallet identifier

Currency

Wallet currency

Confirmed balance

Available balance of the wallet, that can be used for payouts at the moment

Pending balance

Temporarily locked balance of the wallet, that is the sum of all incoming and outgoing transfers, that have not yet received confirmation: positive number in case of deposit and negative number in case of payout. This balance cannot be used for transfers at the moment

Unusable balance

Blocked balance, which cannot be used

Status

Wallet status

Withdrawals

In this subsection you can view a list of all withdrawals of all your clients in B2BinPay system:

Transaction ID

Withdrawal identifier

Wallet ID

Wallet identifier

Currency

Withdrawal currency

Amount

Withdrawal amount

Fee level

Blockchain fee charged for the transaction: low, medium, or high

Created

Date and time of transaction creation

Created by

Email of the client who created the transaction

Processed

Date and time of transaction processing

Processed by

Email of the administrator who processed the transaction

Status

Current withdrawal status:

  • New — the withdrawal has been created and is in the queue for processing

  • In progress — the withdrawal has not yet received the required number of block confirmations

  • Done — the withdrawal is completed

  • Failed — the withdrawal failed in blockchain

  • Rejected — the withdrawal is cancelled due to security or some other reasons

Invoice

Identifier of the transaction

Blockchain transaction

Blockchain transaction hash

Address

Destination address

Destination tag

Applicable for XRP, XLM, BNB, XEM

System

In the System section you can adjust all the essential system parameters.

See also

Managing System

Key Storage

In the Key Storage subsection you can set values for parameters which are used in Templates, like colors, images, etc.

Key Storage Values

In this page you can view and manage all the key-value pairs, stored in the system.

ID

Value identifier

Type

Value type: string, html, mail, url

Key

Key name which is used in Templates

Tags

Group(s) to which this value belongs

Value

Current value

Status

If Enabled, this value is used

Key Storage Tags

On this page you can view and manage tags, which are used for semantical grouping of the key values.

ID

Tag identifier in the system

Caption

Tag description

Status

Tag status: enabled or disabled

Payment Systems

In this subsection you can set up and manage supported deposit methods.

Deposit Methods

On this page you can view a list of all deposit methods available.

Priority

Sequence number of the method in the list

Caption

Method description

Name

Method name in the system

Group

Group to which the method is included, ref. to Deposit Groups for details

Provider

Provider of the deposits

Currency

Supported currency

Enabled

Method status

To see details, click the edit button. Detailed info contains the following tabs:

Settings

General information and parameters to set up connection to provider. Contains the following fields:

Name

Method name in the system

Enabled

Method status

Group

Group to which the method is included, ref. to Deposit Groups for details

Caption

Method description

Provider

Provider of the deposits

Result URL

URL to which the callback will be sent with notifications about the change in the status of the deposit:

Time to fund

Time of processing and crediting the deposit

Priority

Sequence number of the method in the list

IP White list

List of IP addresses from which it is allowed to make deposits

Rates provider

Exchange rating provider

TR Currencies

Currency of crediting. Contains the following fields

ID

Currency identifier in the system

Currency

Currency caption

Enabled

Currency status

PS Currencies

Payment currency. Contains the following fields:

ID

Currency identifier in the system

Currency

Currency caption

Enabled

Currency status in the Trader’s Room

Supported by PS

Currency status in payment system

Commissions

In PS currencies only. Contains the following fields:

ID

Commission identifier in the system

Currency

Commission currency

Commission

Commission amount

Type

Commission type:

  • TR — commission amount is included in the transaction amount (send less)

  • PSP — payment system commission, it is used only in reports for accounting of how much the payment system takes

Deposit Groups

Deposit groups are convenient to group deposit methods (for example, crypto deposit methods and fiat deposit methods).

Priority

Sequence number of the group in the list,

Name

Group name

Caption

Group description

Type

Methods type: crypto or fiat

Enabled

Status of the group

Payout System

In this subsection you can set up and manage supported payout methods.

Payout Methods

On this page you can view a list of all payout methods available.

Priority

Sequence number of the method in the list

Caption

Method description

Name

Method name in the system

Group

Group to which the method is included, ref. to Payout Groups for details

Provider

Provider of the deposits

Currency

Supported currency

Enabled

Method status

To see details, click the edit button. Detailed info contains the following tabs:

Settings

General infor and parameters to set up connection to provider. Contains the following fields:

Name

Method name in the system

Enabled

Method status

Group

Group to which the method is included, ref. to Payout Groups for details

Caption

Method description

Provider

Provider of the payout

Result URL

URL to which the callback will be sent with notifications about the change in the status of the payout

Time to fund

Time of processing the payout

Priority

Sequence number of the method in the list

IP White list

List of IP addresses from which it is allowed to make payouts

Rates provider

Exchange rating provider

Provider Settings

Individual limits or configurations for this provider

Custom Fields

Applicable for Constructor provider only. A configurable list of additional fields which will require values when creating a payout

TR Currencies

Currency of payment. Contains the following fields:

ID

Currency identifier in the system

Currency

Currency caption

Enabled

Currency status

PS Currencies

Currency of crediting. Contains the following fields:

ID

Currency identifier in the system

Currency

Currency caption

Enabled

Currency status in the Trader’s Room

Supported by PS

Currency status in payment system

Commissions

In PS currencies only. Contains the following fields:

ID

Commission identifier in the system

Currency

Commission currency

Commission

Commission amount

Type

Commission type:

  • TR — commission amount is included in the transaction amount (send less)

  • PSP — payment system commission, it is used only in reports for accounting of how much the payment system takes

Payout Groups

Payout groups are convenient to group payout methods (for example, crypto payout methods and fiat payout methods).

Priority

Sequence number of the group in the list

Name

Group name

Caption

Group description

Type

Methods type: crypto or fiat

Enabled

Status of the group

Wizards

The Wizards tool provides you with an opportunity to configure some parts of workflow on the side of the Back Office.

Adding and configuring the wizards is carried out at the level of the system source code. For each wizard, a list of default steps and a list of available steps are set. On the Back Office side, you can add/remove steps from the available ones, change their order and priority.

You can have more than one configured wizard for each workflow scenario. In this case, you need to select the default one which will be used by the Trader’s Room interface. The other scenarios can be used by external systems to perform the actions via the API.

Supported wizards are listed below. Steps which will be added to the wizard by default are marked with *.

Registration

Registering a new client in the system. Each step of the wizard can have display restrictions (for example, restrictions by user type or by country). For this wizard adding the custom fields is available for steps Main form and Additional information.

Step

Description

Priority

Main form *

The system waits for basic client information

First

Client registration *

Registering a new client based on the previously entered data

Last

Client type

The system waits for information about the type of client being created

Not the first and not the last

Confirmation by email

The system sends a verification code to the client by email and waits for this code to be entered

Not the first and not the last

Confirmation by phone

The system sends a verification code to the client by the phone and waits for this code to be entered

Not the first and not the last

Captcha

Captcha creation

Not the first and not the last

Client phone number form

The system waits for information about the client’s phone number

Not the first and not the last

Additional information

The system waits for additional information about the client

Not the first and not the last

Password Recovery

Recovery of the client’s password via the Trader’s Room interface.

Step

Description

Priority

Client identification *

Search for a client in the system by the email sent in the request

First

Confirmation by email *

The system sends a verification code to the client by email and waits for this code to be entered

Not the first and not the last

Password change *

The system waits the new entered password from the client and registers it as the current one

Last

Password Change

Changing of the client’s password via the Trader’s Room interface.

Step

Description

Priority

Confirmation by email *

The system sends a verification code to the client by email and waits for this code to be entered

Not the last

Password change *

The system waits the new entered password from the client and registers it as the current one

Last

Client Type Change

Changing of the current client type to corporate.

Step

Description

Priority

Blank form *

First

Detailed corporate information

The system waits for detailed corporate information from the client

Not the first

Additional corporate information

The system waits for additional corporate information from the client

Not the first

Bank information

The system waits for information about the bank from the client

Not the first

Bank information

The system waits for information about the bank from the client

Not the first

Representative person information

The system waits for information about the representative from the client

Not the first

Director and shareholders information

The system waits for information about the director and shareholders from the client

Not the first

Confirming the previously entered information

The system waits for the client to confirm that all information entered in the previous steps is correct and up-to-date

Not the first

Uploading corporate documents

The system waits for the client to upload files confirming the previously entered information

Not the first

Profile Change

Changing of the basic information about the client.

Step

Description

Priority

Update information *

The system waits for updated client profile information

Single

Phone Change

Changing of the client’s phone number.

Step

Description

Priority

Update phone number *

The system waits for client’s new phone number

First

Confirmation by phone

The system sends a verification code to the client by the phone and waits for this code to be entered

Last

Address Change

Changing of the client’s address.

Step

Description

Priority

Update address *

The system waits for client’s new address

Single

Authorization

Authorization in the Trader’s Room.

Step

Description

Priority

Captcha

The system checks for bots and robots

First

Login and password verification

The system waits for the client to enter username and password

Not the first

2FA

The system shows a list of available services for authorization with 2FA, waits for the client to select an authorization service, then delegates the process to this service

Not the first

2FA Change

Disabling 2FA.

Step

Description

Priority

Confirmation by email *

The system sends a verification code to the client by email and waits for this code to be entered

Not the last

Confirmation by phone

The system sends a verification code to the client by the phone and waits for this code to be entered

Not the last

Disabling 2FA *

The system disables 2FA for the client

Last

Whitelist Creation

Creating white lists for wallet addresses.

Step

Description

Priority

Creating white list *

The system creates a new white list for entered wallet_address

First

Confirmation by email *

The system sends a verification code to the client by email and waits for this code to be entered

Not the first

Confirmation by phone

The system sends a verification code to the client by the phone and waits for this code to be entered

Not the first

Whitelist Delete

Deleting a previously created white list.

Step

Description

Priority

Confirmation by email *

The system sends a verification code to the client by email and waits for this code to be entered

Any

Confirmation by phone

The system sends a verification code to the client by the phone and waits for this code to be entered

Any

Whitelist Change

Disabling a previously created white list.

Step

Description

Priority

Confirmation by email *

The system sends a verification code to the client by email and waits for this code to be entered

Not the last

Confirmation by phone

The system sends a verification code to the client by the phone and waits for this code to be entered

Not the last

White list disabling *

The system disables the white list

Last

Whithdrawals

Processing the withdrawal operations. A Client Request will be created, the status of the created withdrawal will be set to Pending.

Step

Description

Priority

Creating new withdrawal *

The system creates a new withdrawal operation with status New

First

Confirmation by email *

The system sends a verification code to the client by email and waits for this code to be entered

Not the first

Confirmation by phone

The system sends a verification code to the client by the phone and waits for this code to be entered

Not the first

In the Wizards subsection of the Back Office you can a view a list of all available wizards and its statuses:

ID

Wizard identifier in the system

Name

Internal system name of the wizard

Type

Type of workflow

Enabled

If Yes, the wizard is active

Default

If Yes, the wizard is used by default for the selected type of workflow (for example, if you have several configured registration wizards at the same time)

To see wizard details, click the edit button. Detailed information contains the following tabs:

  • Wizard — main wizard parameters

  • Workflow — steps of the wizard with priority. You can add/remove available steps and configure Country/Client Type restrictions for each step (Actions)

Bulk Actions

Bulk actions provide you with an opportunity to perform the action, such as ban, status change, make deposit, etc., to multiple clients at once.

Name

Action name

Action

Action type

Status

Action result

Created at

Date and time of action creation

Updated at

Date and time of action update

User

Email of user who created the action

To see action details, click the edit button. Detailed information contains additionally:

Caption

Action description

Log message block

Result of action

System log block

Log of action processing

Operation Types

In this subsection you can view all types of operation supported in the system.

ID

Operation type identifier in the system

Caption

Operation type description

Name

Operation type name in the system

Class

Operation type class in the system

Status

Enabled or disabled

To see operation type details, click the edit button. Depending on the type, detailed information may contain additional options, such as:

  • Allowed operation status — a list of operation statuses which are displayed in the Trader’s Room interface. Available for payouts, deposits, exchanges, transfers

  • Holds — if Enabled, when a new payout is created its amount is blocked on the client’s account before debiting. Available for payouts

  • Restrictions — general restriction for a specific type(s) of transfers. Available for transfers

  • Hedging Restrictions — for selected client types exchanges will not be hedged. Available for exchanges. Multiple select available

Countries

A list of countries which are available to select at registration (if a client requires to specify it). Enabled countries are displayed in the list, disabled are hidden.

Note

You cannot add a new country or edit the existing one, only to set visibility.

ID

Country system identifier

Name

Country name (for example, Russia)

Full name

Country full name (for example, Russian Federation)

Country code

System country code

ISO 3166-2

Country geocode as per ISO 3166-2

ISO 3166-3

Country geocode as per ISO 3166-3

Capital

Capital of the country

Citizenship

Demonym

Currency

National currency

Currency symbol

Nation currency designation

Currency code

3-letter currency code

Currency sub unit

Fraction of the main currency unit (for example, cent)

Region code

Region code as per UN M49

Sub region code

Subregion code as per UN M49

Enabled

Toggle defines if the country is available for selection during registration

External Connections

In this subsection you can view a list of external services and systems connected to the Trader’s Room.

ID

Connection identifier in the system

Caption

Connection caption

Name

Connected system name

Type

Payment system or other

Provider

Connection provider

To see details, click the edit button. In the details you can enable/disable connection. Detailed info contains additional Settings blocks: parameters to set up and configure connection to provider (service URL, credentials, etc.).

Filesystems

Filesystems are available storages for files that are uploaded to the system (for example, by the client during verification). Filesystems can be local or external.

ID

Filesystem identifier

Name

Filesystem caption

Provider

Filesystem provider name or local

To see filesystem details, click the edit button. External filesystems detailed info contains additional Provider settings block to set up connection.

Localizations

In this subsection you can view a list of supported languages. They are available for the Back Office fields which support localization.

ID

Language identifier in the system

Caption

Language name

Fallback

Fallback language to be used if no translation to the main language is specified

Priority

Sequence number of the language in the list

Enabled

If Yes, this language is displayed in the list

To see language details, click the edit button. Detailed info contains:

Caption

Language name

Locale

Locale code in the system

Language code

Language code in the system

Fallback

Fallback language to be used if no translation to the main language is specified

Enabled

If Yes, this language is displayed in the list

Default

If Yes, this language is default for the Trader’s Room interface

Right to Left

If Yes, this language uses right to left scripts

Priority

Sequence number of the language in the list

Requests

In this subsection you can set reject reasons for Client Requests.

Resolutions

If you reject a client’s request, select a resolution — reason of rejection. On this page you can view a list of available resolutions.

ID

Resolution identifier in the system

Caption

Resolution description

Enabled

Resolution status

Type

Type of the resolution, ref. to Resolution Types for details

Resolution Types

Resolution types are used to group resolutions.

ID

Resolution type identifier in the system

Caption

Resolution type description

Enabled

Resolution type status

Templates

In this subsection you can set up and manage mailing templates. The email is sent automatically when the specified event occurs (ref. to Template Types). In the templates, you can use keys which will be automatically replaced with the values ​​specified in the system (ref. to Key Storage for details).

Template Types

Template types are the codes of the events, upon which the email sending occurs.

Name

Event name in the system

Caption

Event description

Enabled

If Yes, automatic email sending is enabled for this type of event

Templates

On this page you can view a list of existing templates.

Type

Template type, ref. to Template Types

Locale

Email language

Subject

Email subject

Enabled

Status of the template: enabled or disabled

To view the template itself, click the edit button. In the Template window you can view or edit an HTML-code of the email. Key Storage Values are supported. Click the Preview button to preview the rendered email.

SMS

SMS can be used, for example, to send 2FA codes or to confirm registration. In this subsection you can manage SMS templates and providers.

Providers

On this page you can view a list of connected SMS providers.

Name

Provider code in the system

Caption

Provider name

Provider

Provider (select from the list)

Enabled

Provider status

Click the edit button to view Provider Settings used to set up connection.

SMS Templates

On this page you can view a list of all SMS templates.

Name

Template name in the system

Caption

Template description

Enabled

If Yes, this template is used

To view the template itself, click the edit button. In the Template field you can view or edit SMS text. Key Storage Values are supported.

Settings

Google Authenticator

Specify Service name to display this name in Google Authenticator app

Bonuses

Enable or disable automatic crediting of the bonus to the client upon transfer to the trading account. The following bonus options are available:

Autocreate from deposit

If Enabled, this bonus is Active

Autocreated bonus percent

Percentage of the transfer amount that will be credited to the client as a bonus

Burn if balance < 0

If Enabled, this bonus burns if the client’s balance becomes zero or negative

Metatrader 4

If enabled, then clients can see their agent account’s identifier in the MT4 trading account details

Metatrader 5

If enabled, then clients can see their agent account’s identifier in the MT5 trading account details

Google ReCaptcha

When enabled, Google ReCaptcha is added to log in and registration. Specify your ReCaptcha key and secret to set up. Ref. to How to Add Google ReCaptcha for step-by-step description

Information Showing

Display or hide wallets and profiles identifiers in Wallets, History, and Profile sections of the Trader’s Room

User Confirmation Settings

Limits of attempts to confirm authorization or password changing. The following bonus options are available:

Amount of Tries

Permissible number of unsuccessful email confirmations (withdrawals, registration, password reset, 2FA disable request, password recovery). Defaults to 5. If exceeded, the system blocks new attempts for a Client Confirmation Block Time

Client Confirmation Block Time

Period of time during which email confirmations will be unavailable after exceeding Amount of Tries limit. Defaults to 10 minutes

Client Confirmation Failed Interval

Period of time during which new attempts of email confirmation are taken into account

Confirmation Try Limit

Permissible number of unsuccessful confirmation via email or 2FA attempts. Defaults to 5

User Auth Settings

Limits of attempts to authorize or change password. The following bonus options are available:

Sign in Tries Before Blocking

Permissible number of unsuccessful authorization attempts. Defaults to 5

Client Block Time

Period of time during which new attempts to log in will be unavailable after exceeding Sign in Tries Before Blocking limit

Client Auth Failed Interval

Period of time during which new attempts to log in are taken into account

Client Settings

If Unique phone option is enabled, a new client cannot register in the system with a phone number that was previously used for registration. Applicable only for clients using a phone number to register

Weblate

Specify endpoint, project, and API key to set up integration with Webplate platform

Exchange

Set up lifetime interval for exchange rates in the Trader’s Room

Root folders

This section displays a list of all root folders created in General > Clients > Client details > Files. You can grant selected users the right to access root folders by specifying their email in the details tab of the root folder. To do that, click the edit button on the left of the root folder name. If a client has two root folders with identical names, the list will only display one of them, and any root settings you set to one of such folders will automatically apply to the other folder too.

Users

In this subsection you can view and manage the administrators of the Trader’s Room Back Office.

ID

Administrator identifier in the system

Name

Administrator name

Email

Email which the administrator uses to log in the system

Allowed Client Tags

Clients with only these tags can be seen by the administrator in Clients, Clients Requests, Deposits, Payouts, Transfers, etc.

Status

Administrator status: enabled or disabled (cannot log in to the system)

User Groups

In this subsection you can view a list of all user groups in the system and manage the access rights.

ID

Group identifier in the system

Group

Group name

To see details, click the edit button. Detailed info contains the following tabs:

  • Group — a list of permissions for users included in this group,

  • Users — a list of users included in this group.

Events

In this subsection, you can set filters for detecting certain events in the system (Event handler properties) and workflows for processing them (Event handler workflow).

ID

Event identifier in the system

Short description

Event description

Event

Event code

Event handler workflow

The instruction to be executed upon event triggering

Enabled

If Enabled, then the handler is active

To view event details, click the edit button. Detailed information contains Event handler properties — filters for events and Event handler workflow — a set of fields and available setting depends on the event type, they are described in more detail in the following section.

Transfers

Upon receiving a transfer to an account in a given platform, an email notifications is sent to the target email addresses.

The following properties of the Event handler workflow are available:

Destination Platform Id

Required parameter

Source Platform Id

Optional parameter

Minimum Amount

Optional parameter

Available workflows

A list of available workflows. Depends on selected handler

Emails

A list of emails, to which the notification about the transfer will be sent

Template

An email template that will be sent upon the event, ref. to Templates for details

Account Created

When opening an account for a client, a POST request is sent to a provided external URL. Request body contains the following data:

  • Client ID

  • Client Email

  • Account Number

  • Product Name (ref. to Products for details)

  • Product Group Type (ref. to Groups for details)

  • Product Platform (ref. to Platforms for details)

The following properties of the Event handler workflow are available:

External endpoint

External URL to which a POST request will be sent

Content type

The following values are supported: application/x-www-form-urlencoded, application/json

Transaction Verifying

Once a RED transaction is detected in Transaction Monitoring, an email notification will be sent to the target email addresses. The notification contains the following data:

  • Client Email

  • Transaction ID

  • Transaction Hash

  • Risk Score

  • Transaction amount

The following properties of the Event handler workflow are available:

Emails

A list of emails, to which the notification about the suspicious transaction will be sent

Template

An email template that will be sent upon the event, ref. to Templates for details

Hedging Failed

Once a hedging is failed for an exchange operation, an email notification will be sent to the target email addresses or Slack channel. The notification contains the transaction ID.

The following properties of the Event handler workflow are available:

Available workflows

Type of the notification that will be sent:

  • SendNotificationFlow — email notification

  • SendSlackNotificationFlow — Slack notification

Emails

A list of emails to which the notification about the hedging failed will be sent. Applicable for SendNotificationFlow

Slack Webhook URL

Webhook to the Slack channel to which the notification about the suspicious transaction will be sent. Applicable for SendSlackNotificationFlow

Template

An email/Slack template that will be sent upon the event triggered, ref. to Templates for details

Request Receiving

Once a client request of a specified type is craeted, an email notification will be sent to the target email addresses. The notification contains the following data:

  • Request ID

  • Request type

  • Client name

  • Email

  • Date

When creating an event, you need additionally to select request Types that will trigger notification. Multiple select available.

The following properties of the Event handler workflow are available:

Emails

A list of emails to which the notification about the new request will be sent

Template

An email template that will be sent upon the event triggered, ref. to Templates for details

Client Rights

In this subsection, you can create and edit access rights levels for your clients. Access rights define which transactions the client can make in the Trader’s Room.

To apply access rights set, set up verification levels.

Note

You can set personal access rights for a client in the profile. Ref. to Rights Tab for details.

Caption

Description of the level

Created At

Date and time of the level creation

Updated At

Date and time of the level editing

Default (Y/N)

If Y, this access level is default and is assigned to a client with initial verification level

To see details, click the edit button. The detailed information contains the following fileds:

Name

Name of the level

Caption

Description of the level

Parent Role

Previous level. Not applicable for default level

Converter

If selected, the client can exchange funds in the Trader’s Room

Deposits

If selected, the client can deposit funds in the Trader’s Room

Withdrawals

If selected, the client can withdraw funds in the Trader’s Room

Internal Transfers

If selected, the client can transfer funds between wallets in the Trader’s Room

Security

Search by IP

In this subsection you can view a list of logins to the system.

Client ID

Identifier of the client in the system

Client

Client’s name

Client email

Email address of the client

IP

IP address from which the client logged in to the system

Auth date

Date and time of the authorization

Status

Authorization result

Above the table, you can enable the Hide IP Duplicates option to group entries by unique email + IP pairs and hide repeated entries.

Blocked Clients

On this page you can view a list of clients who are temporarily blocked because of, for example, exceeded login attempts limit, etc. (ref. to Settings for details). You can unblock these clients here.

Client ID

Client identifier in the system

Client email

Email address of the client

IP

IP address from which the client logged in to the system

Blocked at

Date and time of blocking

Expired at

Date and time of blocking expiration

Reason

Reason for blocking

Black Lists

Black lists prohibit certain URLs for certain IP addresses. This functionality can be used to quickly block attackers at the application level.

Important

Blacklisting is an emergency measure and is not as reliable as blocking attackers at the server level. Contact your system administrators.

In this subsection you can view all existing black lists.

ID

Black list identifier in the system

Route

URL access to which is prohibited

IP

Blacklisted IP address(es) or subnet mask

Active

Black list status

Comment

Reason for blacklisting

Created at

Date and time of the black list creation

Updated at

Date and time of the black list update

White Lists

White lists can be used to restrict access to a specific URLs. Access will be allowed only from the listed IP addresses.

In this subsection you can view all existing white lists.

ID

White list identifier in the system

Route

URL access to which is granted

IP

Whitelisted IP address(es) or subnet mask

Active

White list status

Comment

Reason for whitelisting

Created at

Date and time of the white list creation

Updated at

Date and time of the white list update

Transaction Monitoring

In this subsection you can check transactions of your clients and see the risk scores, where the money came from, and all key signals about it:

Client ID

Identifier of the user, who created the transaction

Transaction ID

Identifier of the transaction

Transaction Type

Deposit or withdraw

Provider

Name of the risk monitoring provider, SumSubstance available at the moment

Review Result

Transaction check result by provider: red, green, or error

Risk Score

Risk score of the transaction by provider

To see details, click the edit button. Detailed info contains additional signals of the transaction such as where the funds came from, is there any risk that they were stolen, ML risk level of the exchange, etc.

Address White List

In this subsection you can see a list of wallet addresses for payouts, which clients added to white list.

Client ID

Identifier of the client who added the address

Client Email

Email of the client who added the address

Address

Address of the wallet

Destination tag

Applicable for XRP, XLM, BNB, XEM

Currency

Destination currency

Antifraud

The Antifraud section provides you with an opportunity to set up antifraud alerts and related procedures.

Antifraud Notifications

On this page you can view a list of all antifraud notifications on events for which your email is set as a notification email.

ID

Notification identifier

Client ID

Identifier of the client related to the notification

Responsibles

Emails of admin users who are responsible for this antifraud procedure

Type

Type of event which triggered the notification

Date

Date and time of notification

Client Name

Name of the client related to the notification

Client Type

Type of the client related to the notification: individual, corporate, pro

Client Internal Type

This field is used for internal purposes only

Client Verification Level

Verification level of the client related to the notification

Client Status

Status of the client related to the notification, ref. to Client Statuses for details

Client Email

Email of the client related to the notification

Client Last Login

Date and time of the client last log in to the system

Status

If there are any Antifraud Procedures related to this event, its status will be displayed here

Closing Date

Date and time of event resolution

To see details, click the edit button. Detailed info contains:

Main Info

Same as displayed in the notifications list

Details

Violated or urgent parameters of the event, that triggered the notification

Procedures of Notification

Steps that must be performed to resolve the event (ref. to Antifraud Procedures for details):

Priority

Step sequence number

Status

Current status of the step: To Do, In Progress, Done

Responsibles

Emails list of the Back Office users who are responsible for this step

Last Update

Date and time of the last step update

Last User Update

User who performed the last update

Status Change

A list of event statuses updates

Antifraud Settings

The following antifraud events are supported:

Identical IP Used By Multiple Accounts

Someone logged in from the same IP address for the period specified in the settings

Multiple Withdrawals with No Trading Activity

Withdrawal attempt by a client who does not trade

Identical Withdrawal Wallet Address Used By Multiple Accounts

Withdrawals to the same wallet were made by other clients

Identical Phone Number Used By Multiple Accounts

Other client has verified this phone number

Identical Email Used By Multiple Accounts

The same email address has been ever used by another client

Excessive Deposits Sum

The total amount of the client’s deposits exceeds the amount specified in the settings (in EUR)

Frequent Deposits

Once a day checks if the number of deposits has exceeded the limit specified in the settings for the selected period

Verification Level Unauthorised Change

Admin whose email is not listed in the Exceptions has changed the verification level

Excessive B2Trader Trades Amount

The number of trades for the specified period exceeds the limit specified in the settings, applicable only for B2Core and B2Trader solution

B2Trader Arbitrage Triangle

The client has exceeded the arbitration triangle limit for the selected period, applicable only for B2Core and B2Trader solution

For each event you can set:

Exceptions

A list of IPs or emails to which the selected event is not applied (notification is not triggered). Patterns of email addresses are supported. For example, if the exception rule is created for user*@email.com, the antifraud system will not be triggered for any address which starts with user and ends with @email.com like user+1@email.com, etc.

Notifications emails

Only registered users of the Back Office

Settings

Available for most of the events: specify the trigger, for example, max deposit amount for a period. Setting options depend on the event type

Antifraud Procedures

For each notification you can configure a procedure, which describes the order of steps (actions) that must be performed to resolve this event.

In this subsection you can view all set procedures for all type of events.

ID

Procedure identifier in the system

Notification Type

Event type

Caption

Procedure description

Responsibles

Emails list of the Back Office users who are responsible for this step

Priority

Sequence number of the step

After configuration, responsible administrators will be able to see the steps of the procedure in the details of the notifications, which are related to the procedure events, and change statuses after completing these steps.