Clients not seeing their transactions in the B2CORE UI

Troubleshooting missing B2CORE UI transactions by adjusting operation types and allowed statuses in the Back Office

Problem

Clients don’t see their initiated transactions, such as deposits, withdrawals, transfers, internal transfers, or exchanges, in the Transaction History or the respective sections of the Funds menu in the B2CORE UI.

Possible reasons

This issue may occur due to incorrect configuration of operation types in the B2CORE Back Office.

Solution

To check the operation type configuration:

1

In the Back Office, navigate to System > Operation types.

2

Locate the required operation type, for example, payouts, which is used to control withdrawal transactions.

3

Ensure that this operation type is enabled; otherwise, clients won’t be able to execute transactions of this type in the B2CORE UI.

4

Click the Edit button to open the operation type details.

5

Check the Allowed operation status list.

If one or more statuses aren't selected, clients won’t see transactions in those statuses in the B2CORE UI.

For example, if only the Done status is enabled for the payouts operation type, clients will see only their withdrawals in the Done status, but not those in other statuses.

Allowed statuses for the payouts operation type

6

Add all relevant statuses to the Allowed operation status list.

7

Click Save to apply the changes.