> For the complete documentation index, see [llms.txt](https://docs.b2core.b2broker.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.b2core.b2broker.com/troubleshooting/finance-issues/clients-not-seeing-their-transactions-in-the-b2core-ui.md).

# Clients not seeing their transactions in the B2CORE UI

## Problem

Clients don’t see their initiated transactions, such as deposits, withdrawals, transfers, internal transfers, or exchanges, in the **Transaction History** or the respective sections of the **Funds** menu in the B2CORE UI.

## Possible reasons

This issue may occur due to incorrect configuration of [operation types](/back-office-guide/system/operation-types.md) in the B2CORE Back Office.

## Solution

To check the operation type configuration:

{% stepper %}
{% step %}
In the Back Office, navigate to **System** > **Operation types**.
{% endstep %}

{% step %}
Locate the required operation type, for example, `payouts`, which is used to control withdrawal transactions.
{% endstep %}

{% step %}
Ensure that this operation type is enabled; otherwise, clients won’t be able to execute transactions of this type in the B2CORE UI.
{% endstep %}

{% step %}
Click the **Edit** button to open the operation type details.
{% endstep %}

{% step %}
Check the **Allowed operation status** list.

If one or more statuses aren't selected, clients won’t see transactions in those statuses in the B2CORE UI.

For example, if only the **Done** status is enabled for the `payouts` operation type, clients will see only their withdrawals in the **Done** status, but not those in other statuses.

<figure><img src="/files/PtaPh8amn0QLgHTw7bPN" alt="Allowed statuses for the payouts operation type"><figcaption><p>Allowed statuses for the <code>payouts</code> operation type</p></figcaption></figure>
{% endstep %}

{% step %}
Add all relevant statuses to the **Allowed operation status** list.
{% endstep %}

{% step %}
Click **Save** to apply the changes.
{% endstep %}
{% endstepper %}


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