# Clients not seeing their transactions in the B2CORE UI

## Problem

Clients don’t see their initiated transactions, such as deposits, withdrawals, transfers, internal transfers, or exchanges, in the **Transaction History** or the respective sections of the **Funds** menu in the B2CORE UI.

## Possible reasons

This issue may occur due to incorrect configuration of [operation types](https://docs.b2core.b2broker.com/back-office-guide/system/operation-types) in the B2CORE Back Office.

## Solution

To check the operation type configuration:

{% stepper %}
{% step %}
In the Back Office, navigate to **System** > **Operation types**.
{% endstep %}

{% step %}
Locate the required operation type, for example, `payouts`, which is used to control withdrawal transactions.
{% endstep %}

{% step %}
Ensure that this operation type is enabled; otherwise, clients won’t be able to execute transactions of this type in the B2CORE UI.
{% endstep %}

{% step %}
Click the **Edit** button to open the operation type details.
{% endstep %}

{% step %}
Check the **Allowed operation status** list.

If one or more statuses aren't selected, clients won’t see transactions in those statuses in the B2CORE UI.

For example, if only the **Done** status is enabled for the `payouts` operation type, clients will see only their withdrawals in the **Done** status, but not those in other statuses.

<figure><img src="https://514898401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FGoRxAprhHu1goANW7FXt%2Fuploads%2Fgit-blob-e1cf87e9d7f232a4a0bf3b4d0701502f6fecff15%2Fallowed-statuses-for-payouts-operation-type.png?alt=media" alt="Allowed statuses for the payouts operation type"><figcaption><p>Allowed statuses for the <code>payouts</code> operation type</p></figcaption></figure>
{% endstep %}

{% step %}
Add all relevant statuses to the **Allowed operation status** list.
{% endstep %}

{% step %}
Click **Save** to apply the changes.
{% endstep %}
{% endstepper %}