# Back office users encounter the 403 Access Denied error when approving or rejecting client requests

## Problem

A [Back Office user](https://docs.b2core.b2broker.com/back-office-guide/system/users/users) encounters the `403 Access Denied` error when attempting to approve or reject client requests.

## Possible reasons

This issue occurs if the user lacks the required permissions. Permissions from multiple categories must be granted.

## Solution

To verify and update the permissions:

{% stepper %}
{% step %}
In the Back Office, navigate to **System** > **Users** > **Groups**.
{% endstep %}

{% step %}
Locate the group in which the Back Office is included.

{% hint style="info" %}
Users in the **Administrators** group are granted all available permissions. This group can’t be removed and its permissions can’t be modified.
{% endhint %}
{% endstep %}

{% step %}
Click the **Edit** button to open the group details.
{% endstep %}

{% step %}
In the **Right** section, ensure the permission in the following categories are enabled:

* **Clients** > **Client's request** — enable the permissions related to the required request types, such as:
  * `View client's requests with type Deposit`
  * `Update client's requests with type Deposit`
  * and other permissions.
* **Finance** — enable the permissions related to the required operations.
* **System** > **Requests** — enable the following permissions:
  * `View request resolutions`
  * `View request resolutions types`

{% hint style="info" %}
Alternatively, a user can be reassigned to the group that already has all the required permissions for managing client requests.
{% endhint %}
{% endstep %}

{% step %}
Click **Save** to apply the changes.
{% endstep %}
{% endstepper %}

All Back Office users included in this group will now have these permissions. With them enabled, users will be able to approve and reject client requests without encountering the `403 Access Denied` error.

The Back Office user must sign out and sign in to the Back Office again for the permissions to take effect.