Back office users encounter the 403 Access Denied error when approving or rejecting client requests

Troubleshooting the 403 Access Denied error when Back Office users resolving client requests

Problem

A Back Office user encounters the 403 Access Denied error when attempting to approve or reject client requests.

Possible reasons

This issue occurs if the user lacks the required permissions. Permissions from multiple categories must be granted.

Solution

To verify and update the permissions:

1

In the Back Office, navigate to System > Users > Groups.

2

Locate the group in which the Back Office is included.

Users in the Administrators group are granted all available permissions. This group can’t be removed and its permissions can’t be modified.

3

Click the Edit button to open the group details.

4

In the Right section, ensure the permission in the following categories are enabled:

• Clients > Client's request — enable the permissions related to the required request types, such as:

  • View client's requests with type Deposit

  • Update client's requests with type Deposit

  • and other permissions.

• Finance — enable the permissions related to the required operations.

• System > Requests — enable the following permissions:

  • View request resolutions

  • View request resolutions types

Alternatively, a user can be reassigned to the group that already has all the required permissions for managing client requests.

5

Click Save to apply the changes.

All Back Office users included in this group will now have these permissions. With them enabled, users will be able to approve and reject client requests without encountering the 403 Access Denied error.

The Back Office user must sign out and sign in to the Back Office again for the permissions to take effect.