> For the complete documentation index, see [llms.txt](https://docs.b2core.b2broker.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.b2core.b2broker.com/troubleshooting/back-office-issues/back-office-users-encounter-access-denied-error-when-resolving-requests.md).

# Back office users encounter the 403 Access Denied error when approving or rejecting client requests

## Problem

A [Back Office user](/back-office-guide/system/users/users.md) encounters the `403 Access Denied` error when attempting to approve or reject client requests.

## Possible reasons

This issue occurs if the user lacks the required permissions. Permissions from multiple categories must be granted.

## Solution

To verify and update the permissions:

{% stepper %}
{% step %}
In the Back Office, navigate to **System** > **Users** > **Groups**.
{% endstep %}

{% step %}
Locate the group in which the Back Office is included.

{% hint style="info" %}
Users in the **Administrators** group are granted all available permissions. This group can’t be removed and its permissions can’t be modified.
{% endhint %}
{% endstep %}

{% step %}
Click the **Edit** button to open the group details.
{% endstep %}

{% step %}
In the **Right** section, ensure the permission in the following categories are enabled:

* **Clients** > **Client's request** — enable the permissions related to the required request types, such as:
  * `View client's requests with type Deposit`
  * `Update client's requests with type Deposit`
  * and other permissions.
* **Finance** — enable the permissions related to the required operations.
* **System** > **Requests** — enable the following permissions:
  * `View request resolutions`
  * `View request resolutions types`

{% hint style="info" %}
Alternatively, a user can be reassigned to the group that already has all the required permissions for managing client requests.
{% endhint %}
{% endstep %}

{% step %}
Click **Save** to apply the changes.
{% endstep %}
{% endstepper %}

All Back Office users included in this group will now have these permissions. With them enabled, users will be able to approve and reject client requests without encountering the `403 Access Denied` error.

The Back Office user must sign out and sign in to the Back Office again for the permissions to take effect.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.b2core.b2broker.com/troubleshooting/back-office-issues/back-office-users-encounter-access-denied-error-when-resolving-requests.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.