How to update your country and address details

Learn how to update your country and address details and understand how these changes affect your verification level

You can update your country of residence and address details from the Profile menu in the B2CORE UI to keep your information up to date. This information may be required for regulatory checks and to enable country-specific B2CORE features, such as certain deposit and withdrawal methods.

Depending on your broker’s configuration, updating your country and address details may follow one of the scenarios below:

• Repeated verification required

  After the update, your verification level is reset. You must complete the KYC procedure again and submit documents confirming your updated country or address details to restore your verification level. This scenario applies when your broker’s KYC procedure includes address verification.

• Admin approval required

  When you update your country or address details, you must submit documents confirming the new information and send a request for review. The admin must approve your request. This scenario applies if your broker’s KYC procedure doesn't include address verification.

To update your country or address details:

1

In the B2CORE UI, navigate to Profile > Profile Info.

The names of menu items and other UI elements depend on your broker’s configuration and may differ from those shown in this guide.

2

In the Profile info section, click one of the following options:

• Add country — to add your country of residence, address details, or both.

• Update country — to change the previously specified country, address details, or both.

Update country and address details

3

Depending on the scenario:

• If Repeated verification is required, confirm your action in the popup that appears. The popup notifies you that your verification level will be reset. Click Proceed to continue updating your country and address details.

Confirmation popup

• If Admin approval is required, no confirmation is needed at this step.

4

On the Change country of residence page, enter or update the required fields:

• Country

• City

• State

• Address

• Postal code

5

Depending on the scenario:

• If Admin approval is required, upload a document confirming your updated country or address details. Drag and drop the file or click Browse to select it from your computer.

• If Repeated verification is required, no documents are required at this step.

6

Click Submit.

After submission, the outcome depends on the selected scenario:

• If Admin approval is required, your country and address details will be updated once the admin approves your request in the Back Office. Your verification level remains unchanged.

• If Repeated verification is required, your verification level will be reset, and you'll be redirected to the Verification page in the B2CORE UI to complete the KYC procedure again and submit documents confirming your changes. Once verification is complete, your country and address details will be updated in your profile.